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Elwoody
Known Participant
February 4, 2017
Answered

Upgraded to Lightroom CC from 5.4 - can't find files

  • February 4, 2017
  • 2 replies
  • 895 views

I know this topic has been covered but I can't find the answer and, hence, resolve the issue. In a bit of a panic as I need to get work done.

I am running OS X 10.10.5 (Yosemite) on an iMac. This morning I just upgraded to Lightroom CC from V5.4.  I went through the Adobe CC app process, paid my $10, the App installed, LR CC window appeared after a few minutes, and went straight into the newly created LR CC catalogue. I have not moved any of my folders, they are on an external HDD without file location changes in 6 years (I mirrored the latest HDD upgrade two years ago).

Well, now all of my folders and photos have the exclamation mark in the top right corner. When I click on it and locate the folder as per the instructions, the folder is deleted from the catalogue. Ditto for when I do the same for a photo in one of the folders. Gonzo. I tried to reimport the photos and no luck, they are greyed out. But I don not want to reimport. I want everything back as it was on 5.4 earlier today.

I have 100,000 photos in my catalogue. Zero issues with LR 5.4.  I've never had this problem when updating previous versions of the standalone LR program.

Can somebody please help me out here as I am at a loss of what to do and refuse to attempt to follow the recommended 'locate folder/file' procedure. I have Googled this issue and researched this forum much to no avail.

This topic has been closed for replies.
Correct answer Just Shoot Me

All of my ext. HDD's are formatted in Mac OS Extended (Journaled). I've always used that format.


In Finder do the external drives show up? Just checking.

In LR when you have folders with question marks right click on one of them and select Update Folder Location. See if you can browse to that drive and folder the images are store in. Select it and Yes or OK and see if that folder now doesn't have the question mark.

2 replies

Just Shoot Me
Legend
February 4, 2017

With the external drive attached and seen by OS X open LR CC and then go to File > Open Catalog. When the Finder dialog box comes up browse to the location of your LR 5 Catalog file and highlight it, click the Open button (or whatever it is called on a Mac). LR will need to close then reopen to load this other catalog. LR will then ask if you want to Upgrade this catalog to work with LR 6/CC 2015. Click the Yes button. If there is an Option to Name it do that with a name that is descriptive that it is a LR CC/6 catalog and if need be give it a number like 2 or New in the file name.

Once that is done do all your images show up and are reported as present (Not Missing)?

Elwoody
ElwoodyAuthor
Known Participant
February 4, 2017

No, the exact same problem.

I even dug up a Jan. 17 backup from my second backup HDD (I have two backup HDD's) and attempted to run that in the original LR 5.7.1 (not 5.4 my mistake) and the exact same thing happens. All correct folder layouts are there, but all have question marks. All photo files have exclamation marks, no thumbnails, keywords are intact.

This shouldn't be causing anything but I have my main working LR Catalogue and previews on an external SSD due to my smallish 256Gb internal SSD. That has never been an issue, very fast.

Anything else?

Your assistance is very much appreciated by the way!

Elwoody
ElwoodyAuthor
Known Participant
February 4, 2017

All of my ext. HDD's are formatted in Mac OS Extended (Journaled). I've always used that format.

Elwoody
ElwoodyAuthor
Known Participant
February 4, 2017

Great, I tried to open the original catalogue (was backed up this morning) in LR5.4 and the same problem. All folders have question marks, no thumbnails at all.

Oh man, eight years of cataloguing kaput?

Just Shoot Me
Legend
February 4, 2017

Exactly how is the external drive formatted? If in the Windows NTFS format then you have a utility loaded that allows OS X to Write to that drive (OS X can't natively write to NTFS formatted drives).

Open Finder and Browse that drive. Does it even show in Finder?

Check the permissions on that drive.