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Known Participant
April 5, 2024
Question

URGENT: Can't Export

  • April 5, 2024
  • 1 reply
  • 110 views

The hits just keep on coming!

 

Now I can't export. I hit export, the little progress bar pops up in the left corner, and it stays at zero. Stays and stays. No movement. Unless you count the beachballing cursor.

 

Doesn't matter whether I'm exporting one or multiple photos, doesn't matter what settings I'm using. It just doesn't work. When I check the Activity Monitor, the pressure stays in the green. Plenty of RAM available. 

 

I'm using Lightrooom Classic 13.2 on Mac with Ventura 13.6.6 installed. (The latest version available for this 2017 machine.) 

 

I've got a submission due tonight. Somehow I've got to wring these pictures out of this {Link removed} machine. 

 

Thank you in advance to anyone trying to help. It is much appreciated.

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1 reply

AxelMatt
Community Expert
Community Expert
April 5, 2024

Try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before resetting the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

If this also doesn't help we need more informations about your environment.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI