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Linealo
Inspiring
April 3, 2026
Question

v15.2.1 Ongoing Issues: Missing Metadata, No Color Labels, and Unresolved After Clean Installs

  • April 3, 2026
  • 1 reply
  • 78 views

As of today, I also still have this issue (by now we’re in 15.2.1) and the usual recommendations of “resetting your preferences” or even right out deleteing the files or copying them from a known working machine have not fixed this issue for me.

Even complete system OS wipes and fresh reinstalls of the software after setting up the OS (reasons for OS reinstall unrelated to issue), with no traces left of the prior install, have fixed this for me on my system. 
So the logical conclusion would be this is coming from an catalog corruption. But interestingly, creating a new catalog in a fresh install on a just set up OS (Win 11 Pro) also does not fix this issue.

For me the issues extend three-fold:

  • I can’t color label my images in the gallery
  • EXIF / IPTC / Metadata in general never loads in the grid view side panel (and knowingly exists since it’s e.g. shown in MediaInfo or ExifTool)
  • The loupe info display doesn’t work (likely because metadata is never finished reading on the files)

So 9 months since your recommended solution and looking up countless “fixes” on this forum, this issue seems to randomly persist on some systems no matter the circumstances.

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    1 reply

    CMass
    Community Manager
    Community Manager
    April 3, 2026

    Hey ​@Linealo

    It sounds like you’re seeing an issue as this customer can you confirm? 


    ^CM

    Linealo
    LinealoAuthor
    Inspiring
    April 3, 2026

    Hi ​@CM18 

     

    If you look into the OP of "this customer", you might notice it's my own post I made a couple of hours ago because I did not find a solution after combing through the forums. 

     

    So yes, I can very much confirm the same issue ;)

    Claire H.
    Community Manager
    Community Manager
    April 21, 2026

    Hi ​@Linealo, Does this post add information to your previous post? If so, in the future, just continuing the conversation on a single thread helps us keep the information and possible solutions in one place. If you come across any separate issues, please don’t hesitate to create a new post, explain what you’re experiencing, and we will be happy to help troubleshoot. Thanks! ^CH