Verifying Subscription Status....this has gotten ridiculous

Forum|Forum|5 months ago
October 23, 2025
3 replies
233 views

I'm getting the common Error 10000 "We can’t verify your subscription status." message when I'm logging into Lightroom Classic on my PC. I have tried several of the tips on here in different threads to resolve it and am having no luck. I am logged into internet (tried on three separate networks) and have been prompted to log in multiple times. I was editing only two days ago and did not have a problem. I feel like since my subsciption is on auto-renew and is active, that the last time I was editing, it should "know" when my last verified date was and if the current date is before my subsciption renewal date. This has happened for a while and it's very frustrating when it makes a program unusable when I am working somewhere without internet, or in this case, with internet and there is another issue I can't fix. Anyone else run into the same type of recurring issues? Any way of actually being able to get resolution from Adobe on it?

Windows

R

ravie87

Participant

I am having the same problems too!

Sameer K

Community Manager

Hey, @eos264. Welcome to the Lightroom Community.

Is this a personal machine, or does a centralized IT team manage it? Do you have a VPN, Browser Plugin, or Antivirus that can control the temporary files or how your computer connects to the Internet? If yes, try to disable any such programs and plugins.

Try these steps & report back with what you find:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let us know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

N

nicholas_9479

Participant

Its immensly frustrating.

I run into this problem frequently.

I just want to use the software I paid for.

Califdan2

Inspiring

Adobe Customer support can usually get this sort of thing resolved - assuming you get connected with someone who knows anything other than following a script.

About an hour ago, for some reason, I got logged off of my Adobe Account in my PC. I was using LrC and then shut it down to do other things. Then, when I re-launched it a bit later it told me I was not logged on. I went to the Adobe CC app and logged in, and all was fine. You're complaint was posted around this same time so perhaps Adobe was having trouble with their authenticaiton server today.

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