Video Card Problem in LR CC

Forum|Forum|9 years ago
December 26, 2016
2 replies
1740 views

Can't use the Slideshow feature and get the following message: Slideshow and playback & export to video have been disabled because your video card or driver is not supported.......Recently upgraded from LR 5.?? and am still using the same Intel (r) HD Graphics Card. Windows 10 is current, LR CC is current and the driver for the video card is current. Don't know what to do next. When I look at System Information there is no information shown that relates to the video card.

Can anyone help?

Mike Lowder

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Correct answer Todd Shaner

Follow the instructions at the below link to download and install the latest graphics drivers for your integrated Intel HD xxxx graphics adapter:

Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

Todd ShanerCorrect answer

Legend

Follow the instructions at the below link to download and install the latest graphics drivers for your integrated Intel HD xxxx graphics adapter:

Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

good_Bee16B7

Participating Frequently

Actually, the latest Intel driver for the Intel HD 4000 and Windows 10, win64_153345.4653.exe, appears to fail Lightroom's check for OpenGL support. I solved this issue by removing the latest driver and installing the previous driver, win64_153343.4425.exe, per the instructions here: Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...

I needed to uninstall the most recent driver and manually reinstall (using the ZIP version of the earlier driver). I was then able to check (re-enable) GPU support in Preferences and Lightroom (Classic CC 7.0) now (once again) enables me to produce slideshows. The driver that is currently working for me is found here: Download Intel® Graphics Driver for Windows* [15.33]

I would very much like to see this addressed in an upcoming release of the driver for the Intel HD 4000 adapter.

KR Seals

Community Expert

Register your complaint with Intel, not Adobe. Intel provides the drivers for Intel video cards.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.