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Participant
June 16, 2025
Answered

Video Files Fail on Import - Surface Pro 11

  • June 16, 2025
  • 1 reply
  • 284 views

Hello,

 

I've searched the LRC Community and have found several Discussions and Bugs with respect to this but nothing that is recent.

Solved: LR hangs during import - Adobe Product Community - 12651407

 

I recently switched to a Surface Pro 11 (Snapdragon processor).  :

- import works fine with a variety of image files and image file formats

- import fails/hangs as soon as it attempts to import any video file

--- I've let the process hang for several days hoping that whatever emulation was going on would eventually work 

--- I must force close LRC and restart

- if I move all video files out of the folder, all is fine with import

--- if I try to import from the separate video folder - it hangs

- I've created a new, fresh catalog

--- tried to import one video file - it hangs

 

I've have not deleted dynamiclinkmediaserver as another post suggests as this seems to draconian.

 

Keeping video files in a separate folder that's not part of my catalog is NOT AN OPTION.   

 

I've been using Lightroom since Lightroom 4 with 60k image files (I know, small potatoes for pros) that I've converted from as far back in the 1920's.  I'm considering moving to another DAM solution despite my years of effort and learning.

Correct answer femike99

BTW - I'm sorry that I've unmarked it as a "Correct Answer".  I did Imaging software before there was such a thing as Imaging software.  It's an open failure that's open (I bug would indicate that it's something "ease" to fix), until it's fixed, its not correct.

1 reply

Rikk Flohr_Photography
Community Manager
June 16, 2025
Rikk Flohr: Adobe Photography Org
femike99Author
Participant
June 16, 2025

Thank you.  I asssumed that, but given that I had worked with Adobe in the 1990's, I was hoping that I would get more umph by making my comment public (since I already had made it privately through contacts).

femike99AuthorCorrect answer
Participant
June 16, 2025

BTW - I'm sorry that I've unmarked it as a "Correct Answer".  I did Imaging software before there was such a thing as Imaging software.  It's an open failure that's open (I bug would indicate that it's something "ease" to fix), until it's fixed, its not correct.