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S
SibéPhoto
Participant
February 22, 2023
Question

Vous avez atteint la limite d'appareils activés

  • February 22, 2023
  • 2 replies
  • 572 views

Bonjour, 

Je possède un ordinateur de bureau et un portable (Windows) sur lesquels Lightroom CC est installé.

Depuis aujourd'hui, j"ai le message au lancement de Lightroom CC sur mon portable "Vous avez atteint la limite d'appareils activités". Or j'utilise toujours le même portable, celui-ci est bien répertorié mais Lightroom ne le reconnait plus, il détecte un nopuovel appareil au lancement.

Merci de votre aide et conseil.

Sibé

This topic has been closed for replies.

2 replies

Sean McCormack
Community Expert
Sean McCormackCommunity Expert
Community Expert
February 22, 2023

Remove the laptop in that dialog and then log into again. 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
S
SibéPhotoAuthor
Participant
February 27, 2023

Bonjour,

Merci de votre aide.

Votre solution a été efficace.

Salutations,

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 22, 2023

I'll help you figure this out. Do you use an antivirus or a VPN that can change how your computer connects to the internet?

 

If you can deactivate the two machines in the dialogue from the given option to Sign out, you should be able to activate the current instance as a normal activation.

If that does not work, try these steps:

  • In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

  • Go to Task Manager & force stop any other Adobe-related processes & the process called 'Adobe IPC Broker' has to be closed after all the other tasks are closed.

  • Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK.

     

  • Delete any files or folders with 'NGL' in their names.
  • Restart the computer
  • Sign in to Creative Cloud again & launch Lightroom again and let me know if the issue exists.

 

Thanks!
Sameer K

S
SibéPhotoAuthor
Participant
February 27, 2023

Bonjour,

Merci de votre aide. La première solution proposée a été efficace. J'ai supprimé la première référence de mon ordinateur portable dans le logiciel, il a été immédiatement reconnu. Salutations.

 

 

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