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PedroLanders
Participant
January 13, 2026
Question

Weekly backups were failing and then I started to get AI edit errors

  • January 13, 2026
  • 2 replies
  • 241 views

I have just had issues with my catalogue and spent 13 hours yesterday with the Adobe Help Desk - their answer was that there is nothing they could do and I would have to go back through my many thousand images and check if the recreated edits work! How do I speak to someone who understands photography (i.e. someone who understands that the finer details of an edit matter when an imge is entered into competitions) to register a complaint and give feedback

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 13, 2026

Hi @PedroLanders,

 

I understand how frustrating this experience has been, especially when you’ve invested significant time in your edits and depend on Lightroom for competition-level work.

 

A couple of important points to address your concerns:

  • Your feedback is valid, and I would like to assure you that this issue and similar experiences have already been documented and shared with the product team. I checked internally before replying to you, and this is not being ignored.

  • There is an active main thread where multiple users have shared detailed feedback and impact related to AI edit errors and catalog issues. You may want to follow or add your voice there as well:

    https://adobe.ly/3Z6NF0W

On the practical side, if you’d like help beyond discussion:

  • I can take a closer look at your catalog and the associated .lrcat-data file to check for corruption or recoverable issues.

  • You can upload the files to Google Drive and share the download link with me via direct message.

  • Please also confirm whether you are currently using, or have previously used, any third-party Lightroom plugins, as that can affect catalog integrity and recovery options.

You’re absolutely right that detailed feedback matters, and I appreciate you taking the time to share it here. Let me know how you’d like to proceed, and I’ll do my best to help move this forward constructively.

 

Best regards,

Anshul Saini

dj_paige
dj_paige
Legend
January 13, 2026

@Anshul_Saini said:

 

You’re absolutely right that detailed feedback matters, and I appreciate you taking the time to share it here. Let me know how you’d like to proceed, and I’ll do my best to help move this forward constructively.

 

As far as I can remember, this is new behavior by Adobe staff in this forum. I cannot remember an Adobe staff person offering to help with concerns about Adobe tech support. So, this is very much welcomed.

    dj_paige
    dj_paige
    Legend
    January 13, 2026

    I don't know the answer to your question. I actually don't think you can choose to contact that person that you just described.

     

    People get good support here in this forum. You should describe your catalog problem here. There are certainly people like that here in this forum.

    P
    PedroLandersAuthor
    Participant
    January 13, 2026

    The original issue was that my weekly backups were failing and then I started to get AI edit errors (lots of them) - see attached. My issue is that Adobe will not learn if they do not accept feedback

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    January 13, 2026

    Failing backups are usually cuased by catalog corruption. What you could try is this: Create a brand new catalog and choose 'File - Import from Another Catalog'. Select your old catalog to import. In the import dialog choose to import all photos, but do not move them. This will create an exact copy of your old catalog, but usually without the corruption. The only thing that won't come across is any publishing services you may have. You will have to recreate those. If you synced your catalog then you will have to enable sync for the new catalog. There are some reports that this could cause a problem. Here’s how to solve that: https://www.danhartfordphoto.com/blog/2025/1/lr026-fixing-sync-problems-caused-by-switching-the-sync-catalog

     

    I can't view your screenshot. Attachments cannot be previewed because of a problem in this forum. Always embed them into your message, using this button:

    EmbedScreenshot.JPG

    Lightroom Classic stores AI masks and other AI data in 'Catalogname.lrcat-data'. Sometimes this file (Mac)/folder (Windows) gets corrupted, or the permissions are getting set wrongly, so Lightroom Classic cannot write to it. That leads to error messages about AI. If that is still your problem after done the above, then take the following steps:

    1: Review this document: https://helpx.adobe.com/lightroom-classic/kb/ai-edits-storage-error.html to make sure you are not affected by the items listed there. 
    2: Contact Adobe Support as they have an lrcat-data recovery tool that can fix your corrupt file. Contact Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

     

    -- Johan W. Elzenga
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