When creating a collection / collection set, mouse pointer disappears

Forum|Forum|1 year ago
June 12, 2024
3 replies
389 views

For many years, and through many versions of Lightroom Classic for PC, I have been annoyed by a minor bug. Please can someone explain to me how I can get this seen by developers and a resolution included in an upcoming version?

When I create a new collection (or collection set) using the context menu, the mouse cursor disappears. My workflow usually consists of creating collection sets for each shoot, with multiple collections per shoot, so it slows me down a lot.

Here's a video showing the issue in practise. As you can see, the mouse cursor disappears as soon as you press ok / hit return, when creating the collection.

I don't think OS or lightroom version matters, as it has done this whilst on Win 10, Win 11, and across different devices with different hardware attached. For example, I use RDP to connect to a Windows virtual machine, and it happens there too.

But I'm on Win 11 (23H2), Lightoom Classic 13.3.

Windows

This topic has been closed for replies.

GoldingD

Legend

Some questions

Do you have a touch pad (as in a laptop)
Actual Mouse, or Touchpad?
Windows so unlikely, unless super expensive, do you have a touch screen
Do you have a tablet attached (as in a WACOM)
Do you have a LoupeDeck attached
Assuming an actual Mouse, Wired (USB), WiFi, or Bluetooth?
Does this behaviour change if in LrC /Preferences/Performance/ you change the op[tion to use the graphics processor from On/Auto?Custom to Off/
What make/model of Mouse? Is this, or have you ever had an Logitech Mouse?
If it is or you previously had a Logitech Mouse, is the Logitech Options LrC Plug-in installed
Have you tried a different mouse (yes I know, of course you have, bit I have to ask)

H

hazymatAuthor

Participating Frequently

Thanks, yes to answer your questions:

- yes touchpad

- yes touchscreen (Windows)

- no tablet attached but yes Wacom drivers installed

- mouse is bluetooth logitech MX Master 2S

Great tips - I can do some more testing now

GoldingD

Legend

logitech MX Master 2S

Two items

Micro-USB cable for recharging
Logitech Options and Logitech Flow

I do not know if you connect the mouse via that USB cable, will connect the mouse to the computer for actual communications, or just charging, H have a G903 and it does optionally connect via USB, Have you tried that as to see if it connects via USB and if when it does (if it does) does that work better than BlueTooth

Not sure about Logitech Flow. But that Logitech Options, refers to both the Windows Mouse driver and Mouse control, AND a LrC plug-in. The Plug-in is not the driver, or the control, If this particular Mouse is capable, that plug-in (if installed) allows for assigning actions to mouse buttons, etc. (sort of a poor man LoupeDeck) That plug-in is a known bit of buggy software. If installed, and not needed, deactivate it.

H

hazymatAuthor

Participating Frequently

Here's a better video showing the problem. You can see immediately after I have created the collection / collection set, the mouse is not showing but instead you can see the effect of my mouse moving as it hovers over the collections above and below. I need to jog the mouse quite far to the left or right to force the mouse cursor to show again.

H

hazymatAuthor

Participating Frequently

Sorry - video is useless as the dialog box is hidden. I'll re-record it and post here in a few minutes

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