When I attempt to use the Denoise feature, it doesn't work and it is giving me an unexpected error on my photo without explanation.

Hi ​@joanne_7144 

Thank you for reaching out. This error is commonly related to GPU compatibility or configuration issues, although in some cases it may be specific to certain files. To help us investigate further, could you please provide the following information?

• Your system information report: Go to Help > System Info, then click Copy and paste the complete report in your reply.

• Let us know whether the issue occurs with other files as well.

• Confirm that your images and catalog are stored locally on your computer.

If the issue occurs with all files, including those stored locally, please try resetting your preferences after creating a backup. You can find the steps here: https://adobe.ly/4uPEAI6

We hope this helps. If the issue persists, please feel free to reach out with the requested details, and we'll be happy to assist further.