When I start lightroom cc on my mac it freezes when connected to the internet

Forum|Forum|6 months ago
October 7, 2025
3 replies
216 views

Hello, has anyone had this issue and found a solution im running macos 15.6.1, with the latest version of Lightroom, if i open the app and im connected to the internet it freezes, if I open and have the internet turned off it works fine and then can turn wifi on and it works until I go to export then it freezes.

I've done the usual, clean install, upgraded OS and Im still having issues.

Any help would be greatly appreciated.

macOS

Srishti_Bali

Legend

Hi @mb94503937

Sorry to hear about the trouble you’re facing with Lightroom freezing on your Mac. It does sound like it could be related to a firewall or network configuration issue, as mentioned earlier. Since you’ve already checked that, could you please try rebooting your system in Safe Mode and see if the issue persists?

Safe Mode helps isolate third-party extensions or background processes that might be interfering with Lightroom’s connection. Let us know if Lightroom runs normally in Safe Mode, that will help us narrow down the cause further.

Regards,

Srishti

GoldingD

Legend

When you have WiFi on. Ok, do you also have a wired LAN connection, as to connect to your LAN but not via WiFi? This as to see if the issue is the WiFi, the WifI port on your MAC, or your LAN. Not an absolute test, but...

Also, perhaps go to a coffee shop, or some wears with free WiFi, and test.

Looking to see if their is a hardware, or LAN issue.

M

mb94503937Author

Participant

Hello yes I've tried wired and different wifis as well

dj_paige

Legend

Adobe has confused everyone with the names they have given their software. There is no Lightroom CC. There is Lightroom (Lr icon) and Lightroom Classic (LrC icon), which are you using? Please tell us the version NUMBER instead of saying it is the "latest".