when I try to use the replacement tool with the Generative AI option I get the message "Generative Remove Failed We've encountered an issue and can't complete your request at this time. Please try again later"

Hey, @NeilB76. Welcome to the Lightroom Community. I'll help you figure this out. I checked the account you used for the community and found an active subscription. 

Has this started to happen recently? Does this happen with specific images or subjects?

If you sync any images to Lightroom Web & Mobile, check if Generative Remove works on Lightroom Web (https://adobe.ly/3YKTDF1) in a browser.  

Let me know how it goes. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)