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glen_4386
Participant
Feb 3, 2025 12:25 PM UTC
Question

Why 14.1.1 is running on Windows 8 compatability?

I updated Lightroom Classic to 14.1.1 this morning on a PC laptop and it fails to run properly. I've updated the NVIDIA Graphics card and selected the creators option. Restarted LRC and failed again. Disabled the card use in Preferences menu in LRC, still no improvement with freezing in Develop. On the rare occasssion when I do get past this point and try to export, I get an error result stating there was not enough memory to export. I have checked my system and believe that I have sufficient hardware.

My question is why does Lightroom 'System Info' shows I'm running Windows 8 when in fact I'm running updated Windows 10?

 

Would appreciate the help, cheers.

2 replies

Community Manager
AlekeCommunity Manager
Community Manager
Feb 3, 2025 7:51 PM UTC

Hi @glen_4386!👋 Welcome to the community!

In addition to bhousto90's suggestion, you can try resetting your preferences by pressing Alt and Shift while opening Lightroom. If that doesn't work, can you try reinstalling LrC and Creative Cloud?

Let me know how it goes. Thanks!

Alek

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bhousto90
Legend
Feb 3, 2025 7:32 PM UTC

Check the shortcut you use to launch LrC

Exit Lightroom

Right click on the LrC shortcut, choose properties

Then click on the Compatibility tab, uncheck the "Run this program in Compatiblity mode for:" checkbox if checked

Click apply and try launching Lightroom again.

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