Why I'm cancelling my subscription

Forum|Forum|6 years ago
December 20, 2019
2 replies
613 views

So, I've got 30 hours aboard a ferry crossing the Mediterranean, stuck on a boat with no internet, absolute best time to edit travel photos, right? I thought so, but Adobe had other ideas!

I thought we had a few weeks of no internet access to use the software, but no, about 12 hours is already too much. And what happened to "you can still open Lightroom if you cancel your subscription, just not edit your photos anymore"? Did that go the same way as "we will always deliver a standalone version of Lightroom"?

You see, it is now impossible to trust you as a company.

Download and install

This topic has been closed for replies.

johnrellis

Legend

This issue has happened to a number of people, using several of the CC apps. It happened to me this summer with LR, Photoshop, and Dreamweaver. Adobe acknowledged the issue nearly a year ago, but they haven't marked it as "solved".

Please add your constructive opinion to the bug report:

https://feedback.photoshop.com/photoshop_family/topics/loss-of-internet-connection-no-photoshop-or-lightroom

and be sure to click Me Too and Follow in the upper-right corner. That will make it a little more likely that Adobe will prioritize a fix, and you'll be notified when the bug's status changes.

floatingbyAuthor

Known Participant

Well, the thing is I will not continue to pay for software that I cannot depend on. I travel a lot and that is when I have the most photos to edit, so this issue is simply a no go for me; so this is where me and Adobe part company, I already have replacement software(ones that do not use a subscription model).

dj_paige

Legend

You should be able to connect if you did not sign out of the Creative Cloud. People do this all the time with Lightroom and other Creative Cloud applications. If you regularly sign out, and then try to sign back in with no internet, well ... you can't.

Nevertheless, we are not Adobe, we are a community of users, and I suggest you address your complaints to them, not us.

floatingbyAuthor

Known Participant

Never signed out of anything. Haven't signed out on this laptop since I got it 1 1/2 year ago.

And this thread is also a heads up: If you plan on traveling, don't rely on Adobe products.

kentdesign

Community Expert

I like many others here, travel and without Internet many times. We were at 83 degrees north with no internet for 12 DAYS. We still looked at and edited photos with LR every day, as did all the other 10 photographers on our trip. Must be something else in your settings or your subscription.

Please check it out more and do call Adobe if you cannot figure it out. SOmething else went haywire.

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