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A
Allen Birnbach
Inspiring
May 5, 2018
Answered

Why is Lightroom CC crashing my computer?

  • May 5, 2018
  • 1 reply
  • 6113 views

I've been on Creative Cloud for quite a while.  I upgraded to the new version of Lightroom CC a couple of months ago when the two Lightrooms were split up.  From the first time I launched it, the new Lightroom CC opens to the grid layout, but the computer is frozen.  Last night, I noticed that there was an update to the program, so I installed that hoping it would clear up the issue but no luck.  Launching the program freezes my computer.  As a side note, Photoshop and Premiere, the other two programs I use from the Suite are working just fine.

I working on a Mac Pro, Early 2008 dual 2.8 GHz processors, with OS 10.11.6., 22GB RAM.  Any suggestions would be appreciated.

    This topic has been closed for replies.
    Correct answer Ian Lyons

    Try resetting your Lr preferences using Method 1 in this document How to set Lightroom Classic CC preferences

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    May 17, 2018

    Hi AllenBirnbach,

    Sorry that Lightroom CC is crashing/freezing on your computer.

    Could you please uncheck the option "use graphics processor" under the Preferences> General menu and let us know if that helps?

    Thanks,

    Akash

    A
    Allen BirnbachAuthor
    Inspiring
    May 21, 2018

    As soon as Lightroom launches, it opens in the Develop module and the computer freezes immediately.  It is not possible to access the Preferences, or do anything else short of a hard shutdown and reboot.

    I've checked the website and there aren't any phone numbers for me to call.  This has gone on way too long, and I need to be able to work in the program.

    What other solutions are available to me to get this resolved?

    Thank you.

    Ian Lyons
    Community Expert
    Ian LyonsCommunity ExpertCorrect answer
    Community Expert
    May 21, 2018

    Try resetting your Lr preferences using Method 1 in this document How to set Lightroom Classic CC preferences

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