Why is the Lightroom installer not working?

Forum|Forum|24 days ago
September 12, 2026
3 replies
72 views

I have a brand-new Macbook Pro with the most up-to-date OS, and I can’t get either Lightroom installer (CC or Classic) to respond. Clicking on them does literally nothing; they just don’t ever open up. They don’t even give me an error message, so I’m not sure what I can even do at this point. Yes, I’ve restarted my computer multiple times and even had tech support take over my computer to try to fix the issue, and nothing’s worked.

dj_paige

Legend

“Lightroom download site from Google” there is no such thing.

You absolutely have to use the Adobe Creative Cloud application to download any Adobe software.

KR Seals

Community Expert

Which application are you referring to, Lightroom (cloud based) or Lightroom Classic?

What installers are you referring to? What Lightroom Classic version?

For years now, the current versions of Lightroom Classic, Lightroom and all other Adobe app are installed through a program called “Creative Cloud”. You get that from the Adobe web site and once installed on your computer you login to that app with your subscription Adobe ID and password. Then, all the apps are installed through the Creative Cloud app.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

D

defaultadco5q5hkjwfAuthor

Participant

I was trying to install both of them. I finally had to update from Lr5 after finally upgrading my computer (mid-2012 MBP to M5 MBP) and just went straight to the Lightroom download site from Google, and saw no indication anywhere that I needed Adobe CC first. I eventually got it sorted with the Adobe support though (and several Adobe CC install attempts getting stuck halfway...).

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