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mikej64335493
mikej64335493
Participating Frequently
June 4, 2018
Question

Why is there no product or trouble shooting support directly from Adobe?

  • June 4, 2018
  • 1 reply
  • 562 views

I have a simple series of issues with my copy of Lightroom Classic CC 10.0.1- it asks to be updated but the 'updates' option is greyed out in the menu.  OK I'll ignore that since I'm busy working.  Now I can't preview .RAF files anymore so I am assuming that its probably an issue corrected in the latest release of LR. OK lets update the software...

OK so I login using my Adobe ID  and search for support.  Then I get the support page - Great.  "How can we help you" Thanks, I select LR.  "What type of issue are you experiencing?" There are 6 options, selecting any one opens a search box for the communities with a number of common searches.  None cover my problem.  Skipping this section and moving onto the next section "Would you like to contact us" Yes, very much thanks.  Except I am prompted to "select a plan, product or issue above".  Err.  OK.  Except that takes me back to a search window.

I have been around and around this loop numerous times.  Is it me?  My machine?  Is my account set up incorrectly?  How would I know?  From my account I can see that I have been paying monthly for my use of LR but clearly that doesn't include any support.  Maybe its time to look for an alternative to Adobe and its 'creative' cloud.

Any suggestions would be appreciated.

Mike

This topic has been closed for replies.

1 reply

JP Hess
JP Hess
Inspiring
June 4, 2018

Lightroom Classic CC 10.0.1 is not a valid version number. The current version is Lightroom Classic CC 7.3.1. What version do you REALLY have installed? And what Fuji camera model are you trying to import RAF files from. If you can be specific about what it is you are attempting to do then perhaps we can provide some assistance from here on the forum.

mikej64335493
mikej64335493Author
Participating Frequently
June 5, 2018

Hello Jim, thanks for taking the time to respond to my questions.

My version of Lightroom Class CC is 7.0.1 and the camera raw is 10.0

The RAF files are from a Fujifilm XH1

What do you reckon the issues are?

Thanks again,

Mike

john beardsworth
Community Expert
john beardsworthCommunity Expert
Community Expert
June 5, 2018

The XH1 was first supported in 7.2. So you do need to update LR Classic using the Adobe CC application.

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