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Alec Molloy
Inspiring
Jul 25, 2013 10:24 PM UTC
Question

Why won't Lightroom/Photoshop open my RAW images?

When opening RAW photos from a new camera in an old copy of Lightroom or Photoshop, Adobe Camera RAW will give you an error message. It is usually because Camera RAW is too old to understand your images, and needs to be updated.

How to solve this issue:

  1. Update your version of Adobe Camera RAW by going to "Help > Check for Updates…" in Lightroom or "Help > Updates" in Photoshop.
  2. If your camera is not supported after updating, use the free Adobe DNG Convertor for Windows and Mac. This will allow you to convert of all your RAW images into a format that Lightroom and Photoshop can understand. If you want to use your own RAW images without converting, you will need to upgrade Lightroom or Photoshop to the latest version.
    This topic is closed to new replies. Start a new post to keep the conversation going.

    17 replies

    екатеринак94472992
    Participating Frequently
    Mar 15, 2018 6:03 PM UTC

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    екатеринак94472992
    Participating Frequently
    Mar 15, 2018 2:31 PM UTC

    у меня фотоаппарат canon 6d mark ii, лайрум не читает RAW, версия 5.7.1, конвертер тоже не конвертирует, что делать?

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    dj_paige
    Legend
    Mar 15, 2018 2:49 PM UTC

    Lightroom 5.7.1 cannot read the raw images from a Canon 6D Mark II. You need to upgrade to (purchase) Lightroom 6.12 or Lightroom Classic CC. Otherwise, you can use the FREE Adobe DNG converter to convert the RAWs to DNG and import the DNGs into Lightroom 5.7.1.

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    екатеринак94472992
    Participating Frequently
    Mar 15, 2018 4:41 PM UTC

    Мой компьютер не поддерживает эти версии лайтрум.

    и Конвертер не конвертирует файлы, пишет - папка не содержит  файлы Camera RAW

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    WilliamPars. photolot
    Participant
    Apr 6, 2017 10:54 PM UTC

    Is it necessary to purchase PHOTOSHOP with Lightroom?  What are the benefits of doing so?

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    dj_paige
    Legend
    Apr 6, 2017 11:30 PM UTC

    No, it is not necessary.

    However, in the future you should start a new thread if you question is unrelated to the topic of the thread. Or search the forums for an answer. The benefits of Photoshop with Lightroom have been discussed dozens of times.

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    Participant
    Feb 25, 2014 9:49 AM UTC

    I am currently trialling LR5.3. I am unable to import RAW files from my new Olympus OM-D-E-M1 (.orf files). Although the camera is on your compatibility list, there is clearly a problem - the software is up to date but I get the following error:

    Is it a limitation of the trial version?

    Obviously I need to understand what is going on before I make a purchase decision

    many thanks in advance

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    Participant
    Feb 25, 2014 9:50 AM UTC

    missing screenshot here:

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    Participant
    Jan 5, 2017 2:26 PM UTC

    Do anyone get´s an answer for this Problem ?

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