(Win) Lightroom Classic new hard drive caused licence issue

Question

Hey, I put a second hard drive in my computer that has nothing to do with Adobe. It will be used for backups only. When I opened Lightroom I was told that I could not log in to this device because I am already logged into 2 devices - one of which was this same device by computer name. I had to say log out of one device (which was this device and by computer name) and then I was able to log into what is called 'this device' - an unnamed device. What has adding a new drive to my machine have to do with Adobe and why the confusion on the devices?

{Thread title updated by moderator}

{Thread title updated by moderator}

Sameer K · Answer

Hey, @stephenb22492886. I'll help you figure this out. I've reviewed your account & it all looks normal.

The overactivation dialogue is generated based on NGL logs on your computer. Try this:

In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
Restart the computer.
Sign in to Creative Cloud again and let us know if the error persists.

Let me know how it goes. Thanks!

Sameer K

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded