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Participating Frequently
Dec 9, 2024 2:20 PM UTC
Question

Won't start up completely

I used LRC a few weeks ago with no issues. Today, it won't start up. I see it in Task Manager but never gets far enough for the app to appear on my screen. Need so assistance asap! Many thanks in advance for any and all!

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15 replies

Participating Frequently
Dec 10, 2024 2:30 AM UTC

I sometimes have this too, But it will show up just a window, but kinda empty looking, not loading the app fully. I then wait like 5minuts and it will start up completely, next time I open it, it will be fine again, until it happens again for some reason. Perhaps just open it, and wait a LONG time, to see if it will open.

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KR Seals
Community Expert
Community Expert
Dec 10, 2024 1:59 AM UTC

Try a recent backup catalog. If you are having LrC do the backups, you will have to unzip the backup first.

I had a recent experience with LrC just like this one. LrC would attempt to load and stop at the creation of the .lock file but did not load far enough to show up in task manager.

After multiple attempts at starting LrC, I unzipped a recent catalog backup file. That file would let LrC open and run correctly. In my case, I'm assuming the catalog was corrupt but I never got any warning that the catalog had issues.

 

 

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Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
Community Expert
Dec 9, 2024 6:17 PM UTC

Hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and import several images.See if this catalog works. 

If it's worked with a new catalog, it seems your old catalog has a fualt. Try to restore the catalog from the recent backup and check.

 

 

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participating Frequently
Dec 9, 2024 7:15 PM UTC

"Hold the Ctrl-Key while starting LrC. " did not open the designated dialogue box. Just got the same results, meaning nothing.

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GoldingD
Legend
Dec 9, 2024 4:56 PM UTC

Please share a screenshot of what you see in Windows File Explorer in the folder your catalog is in;

 

example:

 

 

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Participating Frequently
Dec 9, 2024 6:47 PM UTC

Thank you for your reply. Here's what I see in that folder

 

 

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dj_paige
Legend
Dec 9, 2024 7:13 PM UTC

If you see Lightroom Catalog.lrcat.lock while this process of opening LrC is still stuck in limbo, that's fine. If this file is there before you try to launch LrC, you should delete it.

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Participating Frequently
Dec 9, 2024 3:50 PM UTC

Hey there, 

 

We're sorry about your experience with the Lightroom Classic issue. We need more details to help you. 

Please share the system info of Lightroom Classic from Help > System info > Copy & paste into your reply. 

Would you mind sharing a screenshot or a video recording of the screen? 

Does this happen when you open specific images or tools or use every image or tool? 

 

Close the Lightroom Classic instance in the task manager, hold down the ALT and SHIFT keys, and click on the Lightroom Classic shortcut. When prompted, click Yes to reset Preferences.

https://adobe.ly/49pGghL

 

Let us know how it goes. 

Thanks, 

Shivani 

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Participating Frequently
Dec 9, 2024 6:49 PM UTC

I used the key actions above, said 'Yes' to resetting Preferences, but it still does not open

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