Skip to main content
howintheworld
Known Participant
Jun 24, 2025 9:46 AM UTC
Question

working ... after import

I don't know what is causing this, but after an import in LR Classic, metadata are missing, text shows the word "working ..." (cf JPEG image) and the only solution is a restart. I already searched and saw some suggestions for a fix, but nothing works.

I use the lastest version of Lightroom classic, my OS is W10 pro. I always import RAW files -> DNG. of 12, 16, 20 mbytes.

Any help would be much appreciated.

Jos

    2 replies

    Community Expert
    AxelMattCommunity Expert
    Community Expert
    Jun 24, 2025 10:06 AM UTC

    In a first step you should  try to reset the Lightroom preferences.

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    It's recommended to backup your preferences before you reset the preferences to the default settings:

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    Unfortunately you haven't given us any information about your systemand any detailed infos about your issue. Therefore, all proposed solutions are little bit as a look into the crystal ball.

     

    What has been changed on your system since the error occur?

    What do you have tried to solve the issue?

     

    Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

     

    Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

     

    Translate
    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    johnrellis
    johnrellis
    Legend
    Jun 25, 2025 12:25 AM UTC

    In addition Axel's steps, try deleting the Helper.lrdata folder:

    a) Do Catalog Settings > General > Show to open Finder / File Explorer on the current catalog folder.
    b) Exit LR.
    c) In that folder, delete the folder "<catalog> Helper.lrdata".
    d) Restart LR, and it will rebuild the folder.

    The Helper.lrdata folder caches information about metadata, keywords, folders, collections, and other things to speed the performance of LR and it can sometimes get corrupted. In recent versions, LR has used it more heavily to improve the speed of displaying metadata, and there have been a fair number of bugs with it.

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices