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Community Expert
November 21, 2019

This is a public forum, not the link to Adobe support. Sorry, but we can't help with that specific problem 

You may check with Adobe support. 

Contact Customer Care 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI