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tubalos
Known Participant
February 20, 2022
Answered

Yellow screen when leaving crop mode

  • February 20, 2022
  • 2 replies
  • 2008 views

Hello,

 

On macOS 12.2.1, running LrC 11.2, I sometimes have a yellow (R: 255, G: 255, B: 0) rectangle for a second instead of my picture.

It doesn't happen always, but enough to be noticed.

 

I am currently working on Z50 RAW files.

This topic has been closed for replies.
Correct answer AxelMatt

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

2 replies

T
TimKamppinen
Known Participant
September 27, 2022

Just started seeing this as well on my M1 Max Macbook Pro running macOS 12.5 / LRC 11.5

I definitely shouldn't have to turn off GPU acceleration on this machine...

T
tubalosAuthor
Known Participant
September 27, 2022

Good thing you can chose to turn it on or off ... 😄

 

Workaround to turn off hardware acceleration is just bad, but instead the issue should be fixed. 

 

My first message is 6+ month old and it is still happening 🙄

M1 MBA / 16 GB / macOS 12.4 / LrC 11.4.1
TheDigitalDog
TheDigitalDog
Inspiring
September 27, 2022

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it*. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products.
Also see: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

* on Mac, that's part of the OS that needs a fix.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    A
    Community Expert
    AxelMattCommunity ExpertCorrect answer
    Community Expert
    February 20, 2022

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

    Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    Another step is to try to reset the Lightroom preferences.

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      T
      tubalosAuthor
      Known Participant
      September 27, 2022

      This is not the correct answer to my issue since it causes a performance loss. It doesn't fix it 

      M1 MBA / 16 GB / macOS 12.4 / LrC 11.4.1
      TheDigitalDog
      TheDigitalDog
      Inspiring
      September 27, 2022
      quote

      This is not the correct answer to my issue since it causes a performance loss. It doesn't fix it 


      By @tubalos

      The correct answer:


      https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

       

      Solution 4: GPU and graphics driver troubleshooting steps.

      If none of the troubleshooting steps above solve the issue, your last option is to purchase a compatible graphics card, or completely disable the graphics processor using the following steps:

      Launch Lightroom Classic.
      Navigate to one of the following:
      (macOS) Lightroom Classic > Preferences > Performance
      (Windows) Edit > Preferences > Performance
      Do one of the following:
      Lightroom Classic (version 8.4)
      From the Use Graphics Processor drop-down menu, select Off.

       

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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