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Known Participant
October 30, 2021
Question

"your subscription is expiring box" keeps popping up when I open Lightroom Adobe support is terrible

  • October 30, 2021
  • 1 reply
  • 308 views

Turning to the community since I cannot get any help from Adobe Support regarding an issue I have been dealing with for four months.  I downgraded my subscription to the photography plan about four months ago and I immediately started getting a pop up window 15 days out from when my monthly subscription renews.  Every time I open lightroom classic the window pops up and says my subscription is expiring and provides a link to the available plans.  The days count down until my monthly payment comes out and then I don't get the notification for half of the month before it starts again.  I have contacted Adobe Support on several occassions.  By chat I was provided with steps to take to resolve the problem, none of which worked.  By telephone I was transferred to three different departments and finally back to the original department before I gave up in frustration.  The next chat I was transferred twice and I requested continuously to have someone from an escalated support department to call me.  I scheduled a callback for the following day and waited at home by my computer for 6 hours and did not get a callback.  My Adobe cloud is updated, my lightroom CC is updated.  I am logging in with my registered email account.  I am running MacOS Big Sur Version 11.6.  I have logged out of all my devices and logged out of the cloud and logged back in.  I have removed the entries in the host file.  Nothing has resolved my issue.  Aside from canceling my subscription and uninstalling lightroom I am at a loss as to what to do.  It does not prevent me from using the application it is just an absolute annoyance and should not be happening.  Any help from the community would be greatly appreciated.  I do not want to uninstall and re-install the applications.  I'm pretty sure this will have no effect.  I really feel like it is an issue on Adobe's end regarding my subscription, but I am open to any other ideas.

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1 reply

GoldingD
Legend
October 30, 2021

 

 

 I have logged out of all my devices and logged out of the cloud and logged back in.  

 

 

Are you accomplishing that by bringing up the Adobe Creative Cloud Desktop App, signing out, then signing in, correct?

 

Point of that to authenticate your subscription with the Adobe Servers, process deactivates programs on your computer upon sign out, authenticates upon sign in, and activates programs on computer.

 

 

 

 I downgraded my subscription to the photography plan about four months ago 

 

 

When you go to Adobe.com, sign in, manage your account, review your Plans, is just the Photography Plan enabled, is the previous plan disabled, did something go wrong with the change?

 

Also, looking at the account and plan, is the email address correct?

 

 

 

 

15 days out from when my monthly subscription renews.

 

 

Are you paying monthly, or annually?

 

 

 

getting a pop up window 15 days out 

 

 

Oh, and is your computer ever without internet access when on? This would be for many days . Although, why at 15 days, thought for monthly it would check at 30 days, for annual 99 days.

 

Also, see solution 2 inhttps://helpx.adobe.com/creative-cloud/kb/license-this-software.html

lesfstlAuthor
Known Participant
October 30, 2021

I logged into the cloud and  under sign in and security I ended all sessions.  That was one of the first things I tried.  My email is correct.  I am paying monthly, I didn't even know annually was an option with the photography plan.  My Mac is never without internet.  My other devices may be at some point but not long term.  When I check my plan it only shows the photography plan.