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Ernst35503399kk01
Participant
August 20, 2025
Question

Zugriff Problem

  • August 20, 2025
  • 1 reply
  • 97 views

Nach Umstellung meine Fot0-Abos von monatlicher auf jährliche Zahlungsweise habe ich keinen zugrihh mehr auf LR/PS. Ich bekomme die Fehlermeldung " Wir können ihr Abo nicht überprüfen", bzw. " keine Verbindung zum Adobe Server"

1 reply

dj_paige
dj_paige
Legend
August 20, 2025

Normally, subscription problems must be handled by Adobe directly. Most of us in this forum cannot answer or fix subscription problems.

 

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human

Noel Orridge
Community Manager
Noel OrridgeCommunity Manager
Community Manager
August 20, 2025

Hi @Ernst35503399kk01! Thank you for reaching out! I'm sorry to hear about your trouble. Could you please private message me your Adobe email ID?

 

Thanks! 

Noel
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