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Ernst35503399kk01
Participant
Aug 20, 2025 5:40 PM UTC
Question

Zugriff Problem

Nach Umstellung meine Fot0-Abos von monatlicher auf jährliche Zahlungsweise habe ich keinen zugrihh mehr auf LR/PS. Ich bekomme die Fehlermeldung " Wir können ihr Abo nicht überprüfen", bzw. " keine Verbindung zum Adobe Server"

2 replies

dj_paige
dj_paige
Legend
Aug 20, 2025 5:58 PM UTC

Normally, subscription problems must be handled by Adobe directly. Most of us in this forum cannot answer or fix subscription problems.

 

Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human

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Noel Orridge
Community Manager
Noel OrridgeCommunity Manager
Community Manager
Aug 20, 2025 6:20 PM UTC

Hi @Ernst35503399kk01! Thank you for reaching out! I'm sorry to hear about your trouble. Could you please private message me your Adobe email ID?

 

Thanks! 

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Noel
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