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LeeSeok
Inspiring
July 26, 2026
Question

인물 보기에서 라이트룸이 응답없음 상태가 됩니다

  • July 26, 2026
  • 1 reply
  • 21 views

라이트룸 클래식 사용 도중에 인물 보기에서 이름이 지정되지 않은 인물을 이름이 지정된 인물 쪽으로 드래그 앤 드롭하려고 하면 라이트룸이 응답없음 상태가 됩니다.

조금 기다리면 종료되버리거나 강제로 종료 후 다시 실행해야 합니다.

 

윈도우 11을 새로 설치한지 1~2주 정도 되었습니다.

모든 소프트웨어와 드라이버가 새로 설치된 상태입니다.

 

AMD Ryzen 7 5700X

96GB RAM

NVIDIA GeForce RTX 3060 12GB

    1 reply

    Anshul_Saini
    Community Manager
    Community Manager
    August 21, 2026

    Hi ​@Lee+Seok,

    Sorry for the delayed response. Since Lightroom Classic 15.5 is now available, could you first update to 15.5 via the Creative Cloud desktop app and check if the issue continues?

    If Lightroom Classic still becomes unresponsive when merging people, please help us with a few details:

    • Go to Help > System Info > Copy and paste the complete information here.

    • Does this happen with every unnamed person you drag onto a named person, or only with particular people/groups?

    • Approximately how many photos/faces are associated with the named person you’re merging into?

    • Does Lightroom eventually close/crash by itself, or does it remain unresponsive until you force-quit it?
       

    If the issue remains reproducible in 15.5, a short screen recording showing People view > dragging an unnamed person onto a named person > Lightroom becoming unresponsive would be particularly helpful.
     

    Also, if Lightroom generates a crash report when it terminates, please submit it and include the same email address associated with your Adobe Community account in the crash report so we can help locate it.
     

    Please let us know what happens after testing with 15.5. If it still reproduces, we’ll have much better information to investigate it further.
     

    Best,

    Anshul Saini