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Baptiste L
Baptiste L
Participant
April 27, 2026
Question

10000 error on a few Suite applications

  • April 27, 2026
  • 1 reply
  • 7 views

Hello,

 

I have started having error messages when using Lightroom and Acrobat. “Error 10000, unable to connect to the server” type message, when my connection is on and other apps to operate (InDesign, Illustrator, Bridge).

 

I am using a Mac running on Sequoia 15.7.5.
I am (trying) to use Lightroom 15.3

Thanks you for your help solving this problem which is really blocking me professionally.

    1 reply

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    April 27, 2026

    Hi ​@Baptiste L ,

     

    Thanks for sharing the details. Error 10000 is often related to account authentication or network connectivity. Please try the following:

    • Confirm your Adobe ID
      Make sure you're signed in with the Adobe ID linked to your active subscription.

    • Check your internet connection
      Ensure you're on a stable network. If you're using a VPN or proxy, disable it and try again.
      You can also test using a different network (for example, a mobile hotspot).

    • Sign out and back in to Creative Cloud Desktop
      Open Creative Cloud Desktop
      Go to Account > Sign Out
      Restart your Mac
      Launch Creative Cloud Desktop again and sign back in with your Adobe ID

     

    After signing back in, open one of the affected apps and check if the error still appears. If the issue persists, let us know. We’re here to help!

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
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