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E
Erin23647683o2uw
Participant
March 18, 2022
Question

2 out of 100 images are not appearing from thumbnail

  • March 18, 2022
  • 1 reply
  • 154 views

The thumbnails appear however when I click on the thumbnail the image does not appear so that I can view edits. All I see is a black screen. This is happening to 2 of 100 images.

 

I'm using LR 5.2. I use a Mac Mini MACOSMonterey V12.1

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
March 21, 2022

Hi there,

 

Thanks for reaching out. I'd love to help you figure this out. We are here to help.

 

Could you please confirm the version of macOS you are working on right now? Is the new MacBook Pro based on Apple silicon (M1 Series) or intel-based? Have you recently imported a large batch of images? Does this happen with any specific file type or range of images, or is it just random?

 

Please follow these steps to launch Adobe Lightroom from the Terminal.

  • Quit Adobe Lightroom.
  • Go to Finder > Applications > Adobe Lightroom
  • CTRL-click or right-click on the launcher of Adobe Lightroom and choose 'Show Package Contents.'
  • In the following window, go to Contents > macOS folder > Adobe Lightroom (with the terminal logo)
  • Open Lightroom once and check if the previews are generated.

 

If this does not work, it could be related to Sync issues.

You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.

If there are any sync issues, click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web.

 

We hope to hear from you soon.
Thanks!

Sameer K

E
Erin23647683o2uwAuthor
Participant
March 22, 2022
I have the MacMini M1 series. I had imported a large batch of photos.
Around 86. I work with RAW image files. It appears to happen randomly. It
has just happened again on another batch of photos I am working on. I was
working on the image and it seemed like the computer was not processing the
action I was doing and then it was like the computer froze. I quit LR and
opened it back up and now I am unable to access this one image to edit it.
It appears in the thumbnail but will not come up with I click on it.

I was not able to perform the fix you recommended. When I right or control
click on the LR icon I do not get the option to choose 'show package
contents'
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