a sicronizaçao da nuvem nao esta a funcionar corretaamente

Question

Hello,I'm having a problem with my Lightroom cloud library.Some photos that used to open and edit normally no longer load the original file. In Lightroom Desktop, these photos show "Local: Smart Preview" instead of "Original: .ARW". When I try to zoom in, the original never loads.The same problem also happens in Lightroom Web, so it doesn't seem to be related to my computer.This issue appears to affect one specific album. These photos were imported a long time ago, I have edited them many times, and they worked perfectly until recently.My originals are stored only in the Lightroom cloud, and I currently use about 800 GB of my 1 TB storage plan.Could you please check whether the original files are still available in my cloud library or if there is a synchronization issue affecting these photos?Thank you.

Sameer K · Answer

Hey, @João Neves. Welcome to the Lightroom Community. I'll help you figure this out.

Have you ever used Lightroom Classic to sync images to Lightroom Web? Could this album be one of the albums you synced to Lightroom Web from Lightroom Classic?

Lightroom Classic only uploads the Smart Previews to Lightroom Web. Only if the Original is availble on the web, all Lightroom clients have equal access to the originals.

You can right click on this album in the list of Albums in Lightroom desktop to 'Store Locally' to force Lightroom to fetch the Originals from Web.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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