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K
KaterinaPS
Participant
August 10, 2020
Question

Accidentally deleted lightroom app - can I restore photos?

  • August 10, 2020
  • 1 reply
  • 660 views

Hello, I accidentally deleted the lightroom mobile app. I did not have a subscription plan, just the free app. Is there a way to restore my photos/ presets please? 

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1 reply

C
Charlie.D
Inspiring
August 10, 2020

Having a paid Lightroom subscription syncs photos to cloud storage, but the free version does not and any photos that exist only inside the free app are removed along with the app when the free app is uninstalled.

 

Do you have a recent iCloud or iTunes backup of your device?  If you can restore a backup onto your device, that might restore at least some of your photos, which you could access using the help on this page:https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

K
KaterinaPSAuthor
Participant
August 12, 2020

Thank you for your reply. I have an android phone, so no icloud or itunes. However, it is really weird for Adobe to let their users lose all of their photos and presets when accidentally deleting the app or even losing their phone, given that it is mandatory to log in and create an account in order to use the app. I would expect more than that. There should be at least a pop-up warning when first logging-in to back up our files.  

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