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Heike33065578anyp
Participant
October 23, 2023
Answered

Accountwechsel in Lightroom

  • October 23, 2023
  • 1 reply
  • 730 views

Hallo!

 

Ich nutze Lightroom auf dem iPad Pro. (Mit lediglich 20GB Cloudspeicher. Der ist längst voll und wird nicht mehr synchronisiert.)

Die App nimmt laut Speicherauskunft 299GB auf dem iPad ein.

 

Ich habe nun einen weiteren Adobe Account unter einer anderen E-Mail-Adresse. Wie kann ich den Lightroombestand von dem einen auf das andere Adobe-Account übertragen?

 

(Wenn ich mich in der App mit wechselnden E-Mail-Adressen anmelde, kann ich jeweils auf die Fotos und Bearbeitungen zugreifen, die ich unter dem jeweiligen Account angelegt habe. Ich hätte jedoch gerne alles unter einen Account.)


Vielen Dank im Voraus! 🙃

This topic has been closed for replies.
Correct answer Charlie.D

Hello @Heike33065578anyp 

 

This is a complicated problem.  I will try to describe a solution in steps.  First, I do recommend making a full backup of your device until you are satisfied you have all images stored inside your new Lightroom account and also on separate backup storage.

 

The first option I would recommend you try:  create a shared album in your new account, and then invite your older account to join the same album.  Once joined as a Can Contribute or Can Edit member, your older account can copy all its images and videos to the album of the new account.  This will copy images that exist in the 20 GB cloud storage plus any images in your old account that exist only on your device.  The best thing about this method is that your previous edits will be saved and copied to the new account!  See this page for info on how to create a shared album in your new account, and invite your other older account: https://helpx.adobe.com/lightroom-cc/using/save-share-photos.html   

 

 

Another file recovery option available to you:

 

Your first account that has 20 GB of Lightroom cloud storage: It is possible that after filling the account's 20 GB of cloud storage, the Lightroom did continue to import images.  Some image that could not sync may be available only on local device storage inside the Lightroom app.  If you have a computer, I recommend using iTunes or Finder File Sharing to copy original images from the Lightroom application cache to your computer.

 

For older versions of Mac OS that still have iTunes, or on a Windows computer with iTunes, you will follow these Help steps using iTunes: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html  

On newer Mac OS versions, this iOS Files browsing function moved into Mac OS Finder: https://support.apple.com/en-us/HT210598 

 

From inside each account folder with a very long name like ABCD1234ABCD1234ABCD1234ABCD1234, you will want to copy the folders named Original (your original photos without edits) and userStyles (your personally created presets) to your computer.   

 

You can then import all these files into your newer, larger account by dragging and dropping images into the Lightroom web app at https://lightroom.adobe.com   Unfortunately, there is no easy way to re-import any custom/personal presets you may have without having a subscription to Lightroom Desktop for Mac/Windows.

 

I know this is a lot of info.  Please take your time, and follow the steps on the help pages shared above.

 

Wishing you all the best!

--Charlie

1 reply

C
Community Manager
Charlie.DCommunity ManagerCorrect answer
Community Manager
October 26, 2023

Hello @Heike33065578anyp 

 

This is a complicated problem.  I will try to describe a solution in steps.  First, I do recommend making a full backup of your device until you are satisfied you have all images stored inside your new Lightroom account and also on separate backup storage.

 

The first option I would recommend you try:  create a shared album in your new account, and then invite your older account to join the same album.  Once joined as a Can Contribute or Can Edit member, your older account can copy all its images and videos to the album of the new account.  This will copy images that exist in the 20 GB cloud storage plus any images in your old account that exist only on your device.  The best thing about this method is that your previous edits will be saved and copied to the new account!  See this page for info on how to create a shared album in your new account, and invite your other older account: https://helpx.adobe.com/lightroom-cc/using/save-share-photos.html   

 

 

Another file recovery option available to you:

 

Your first account that has 20 GB of Lightroom cloud storage: It is possible that after filling the account's 20 GB of cloud storage, the Lightroom did continue to import images.  Some image that could not sync may be available only on local device storage inside the Lightroom app.  If you have a computer, I recommend using iTunes or Finder File Sharing to copy original images from the Lightroom application cache to your computer.

 

For older versions of Mac OS that still have iTunes, or on a Windows computer with iTunes, you will follow these Help steps using iTunes: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html  

On newer Mac OS versions, this iOS Files browsing function moved into Mac OS Finder: https://support.apple.com/en-us/HT210598 

 

From inside each account folder with a very long name like ABCD1234ABCD1234ABCD1234ABCD1234, you will want to copy the folders named Original (your original photos without edits) and userStyles (your personally created presets) to your computer.   

 

You can then import all these files into your newer, larger account by dragging and dropping images into the Lightroom web app at https://lightroom.adobe.com   Unfortunately, there is no easy way to re-import any custom/personal presets you may have without having a subscription to Lightroom Desktop for Mac/Windows.

 

I know this is a lot of info.  Please take your time, and follow the steps on the help pages shared above.

 

Wishing you all the best!

--Charlie

    H
    Heike33065578anypAuthor
    Participant
    November 1, 2023

    Hallo Charlie!

     

    Vielen Dank für die ausführliche Antwort.

    Inzwischen habe ich in meinem neuen account ein geteiltes Album angelegt und meinen alten account eingeladen. Das war erfolgreich: ich kann das Album in beiden accounts sehen.
    Leider gelingt es mir nicht, Fotos in dieses Album hineinzukopieren.
    Wenn ich in der Ansicht "Alle Fotos" bin, ist die "Kopieren"-Funktion ausgegraut.

     

    Was erfolgreich war: die ersten Fotos aus dem alten account, die innerhalb des 20GB-Speicherplatzes in der cloud synchronisiert wurden, konnte ich freigeben und somit im neuen account anzeigen und bearbeiten.
    Leider konnte ich auch hier keine Kopien anfertigen, um die Fotos endgültig ins neue account zu übertragen.

     

    Was vielleicht wichtig ist: ich arbeite mit raw-Dateien. Ich konnte jedoch Kopien im jpeg-Format anfertigen. Leider hilft mir das nicht weiter.

     

    Freundliche Grüße

     

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    November 1, 2023

    Hello @Heike33065578anyp 

    Do not use the Copy command, but please instead use Add To... Album (choosing the shared album belonging to the newer account).

    1. Sign into your original account go to All Photos, select all the items. 

    2. Then tap Add To > Shared With Me, and select the shared album belonging to the new account. 

    3. Tap the Cloud icon to check if Lightroom is uploading/syncing to the cloud.  It may take a while to upload files, so please plug you device into power and keep the app open until syncing is complete
     

    This page has some infos about Add to.. (Album) to help you: https://helpx.adobe.com/de/lightroom-cc/using/search-organize-mobile-ios.html 

     

     

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