Add photos from option not showing

Forum|Forum|2 months ago
May 15, 2026
5 replies
78 views

I load up LR on my laptop to add the photos from my SD card, the area on LR “Add Photos” is not lit up. (not activeaed) this happens every single time I load LR why are some options are working some times and not other times. I dont get it . !! I pay my account every month, I’m just not getting the benefit of this LR program. I waste so much time writing to Help ask a question. please let me know via my email.

selondon

Community Expert

Sometimes I believe that can be caused by the cloud storage being full, the account being an educational or corporate license or possibly a firewall. Do any of these apply?

Also have you tried signing out of the Creatve Cloud App and back in? Plus, check you are signed into the app, top right.

eirshad693@gmail.com

Participant

Add photos from files options not showing

Claire H.

Community Manager

Hi @Lynne_Mcneill5422, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Lynne_Mcneill5422Author

Participant

Hi Team. Thank you all for responding

nothing has changed. I still can. It get into LR to add my photos

selondon

Community Expert

@Lynne_Mcneill5422

Sometimes I believe that can be caused by the cloud storage being full, the account being an educational or corporate license or possibly a firewall. Do any of these apply?

Also have you tried signing out of the Creatve Cloud App and back in?

Is Add Photos still greyed out if you try to import from the Hard Disc, and not the SD Card?

Sameer K

Community Manager

Hey, @Lynne_Mcneill5422. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

Does this happen after a series of steps, or have you installed Lightroom on this machine for the first time?

Let us know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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