Skip to main content
Lynne_Mcneill5422
Lynne_Mcneill5422
Participant
May 15, 2026 6:01 AM UTC
Question

Add photos from option not showing

I load up LR on my laptop to add the photos from my SD card,  the  area on LR  “Add Photos”   is not lit up. (not activeaed)   this happens every single time I load LR   why are some options are working some times and not other times. I dont get it . !!    I pay my account every month, I’m just not getting the benefit of this LR program. I waste so much time writing to Help ask a question.   please let me know via my email.

    8 replies

    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    Jun 10, 2026 7:24 AM UTC

    Sometimes I believe that can be caused by the cloud storage being full, the account being an educational or corporate license or possibly a firewall. Do any of these apply?

    Also have you tried signing out of the Creatve Cloud App and back in? Plus, check you are signed into the app, top right.

    Translate
    eirshad693@gmail.com
    eirshad693@gmail.com
    Participant
    Jun 9, 2026 8:00 PM UTC

    Add photos from files options not showing

    Translate
    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    May 29, 2026 10:46 PM UTC

    Hi ​@Lynne_Mcneill5422, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

    Translate
    Lynne_Mcneill5422
    Lynne_Mcneill5422Author
    Participant
    May 31, 2026 11:34 AM UTC

    Hi Team. Thank you all for responding 

    nothing has changed. I still can. It get into LR to add my photos 

     

    Translate
    selondon
    Community Expert
    selondonCommunity Expert
    Community Expert
    May 29, 2026 7:19 AM UTC

    ​@Lynne_Mcneill5422 

    Sometimes I believe that can be caused by the cloud storage being full, the account being an educational or corporate license or possibly a firewall. Do any of these apply?

    Also have you tried signing out of the Creatve Cloud App and back in?

    Is Add Photos still greyed out if you try to import from the Hard Disc, and not the SD Card?

    Translate
    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    May 28, 2026 3:31 PM UTC

    Hey, @Lynne_Mcneill5422. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

    Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here. 

     

    Does this happen after a series of steps, or have you installed Lightroom on this machine for the first time? 


     

    Let us know how it goes. Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices