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trains2050
Participant
June 21, 2020
Question

adobe crash

  • June 21, 2020
  • 5 replies
  • 802 views

hello there, every time i start up adobe  lightroom crashes with this report: 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom" applicationVersion="3.3" build="20200611-1039-7df19f1" source="Windows-Client">
<time year="2020" month="6" day="21" hour="15" minute="51" second="14" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="75e1e648-7ff5-4c76-9cbd-b3580f2b36f8"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="20150" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="8042" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC09A7BB4A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC09A7BB4A" symbolname="DMLCreateDevice1"/>
<stackStatement index="1" address="0x00007FFBF00B8D0F" symbolname="DllGetActivationFactory"/>
<stackStatement index="2" address="0x00007FFBF00BC460" symbolname="DllGetActivationFactory"/>
<stackStatement index="3" address="0x00007FFBF00BC0E1" symbolname="DllGetActivationFactory"/>
<stackStatement index="4" address="0x00007FFBF00B48D8" symbolname="DllGetActivationFactory"/>
<stackStatement index="5" address="0x00007FFBF00A2F4C" symbolname="DllGetActivationFactory"/>
<stackStatement index="6" address="0x00007FFBF009D572" symbolname="DllGetActivationFactory"/>
<stackStatement index="7" address="0x00007FFBF009D3E3" symbolname="DllGetActivationFactory"/>
<stackStatement index="8" address="0x00007FFBF006E8C4" symbolname="DllGetActivationFactory"/>
<stackStatement index="9" address="0x00007FFBEFFE9344" symbolname="DllGetActivationFactory"/>
<stackStatement index="10" address="0x00007FFBF00F78DE" symbolname="DllGetActivationFactory"/>
<stackStatement index="11" address="0x00007FFBF00F5A02" symbolname="DllGetActivationFactory"/>
<stackStatement index="12" address="0x00007FFBF00F5C4F" symbolname="DllGetActivationFactory"/>
<stackStatement index="13" address="0x00007FFBF00F500D" symbolname="DllGetActivationFactory"/>
<stackStatement index="14" address="0x00007FFBEFFFCB94" symbolname="DllGetActivationFactory"/>
<stackStatement index="15" address="0x00007FFBF00C9BCA" symbolname="DllGetActivationFactory"/>
<stackStatement index="16" address="0x00007FFBEFF5DD51" symbolname="DllGetActivationFactory"/>
<stackStatement index="17" address="0x00007FFBEFF5D5CD" symbolname="DllGetActivationFactory"/>
<stackStatement index="18" address="0x00007FFBEFF5D4E6" symbolname="DllGetActivationFactory"/>
<stackStatement index="19" address="0x00007FFBEFFA9CBC" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFC3FF02BB5" symbolname="unknown"/>
<stackStatement index="21" address="0x00007FFC3FF02AB2" symbolname="unknown"/>
<stackStatement index="22" address="0x00007FFC3FF03C69" symbolname="WML_CreateSession"/>
<stackStatement index="23" address="0x00007FFBD76A528E" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="24" address="0x00007FFBD76A3882" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="25" address="0x00007FFBD76A35C9" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="26" address="0x00007FFBD76A6159" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="27" address="0x00007FFBD76A5FEE" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="28" address="0x00007FFBD76A2B3A" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="29" address="0x00007FFBD7346204" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="30" address="0x00007FFBD6F5DC40" symbolname="CTJPEGRotateOptions::operator="/>
<stackStatement index="31" address="0x00007FFBD7B224BB" symbolname="private_load_Utilities"/>
<stackStatement index="32" address="0x00007FFBD7B21692" symbolname="private_load_Utilities"/>
<stackStatement index="33" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="34" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="35" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="36" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="37" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="38" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="39" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="40" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="41" address="0x00007FFC24D6C30D" symbolname="luaopen_table"/>
<stackStatement index="42" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="43" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="44" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="45" address="0x00007FFC24D3872C" symbolname="luaopen_base"/>
<stackStatement index="46" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="47" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="48" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="49" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="50" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="51" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="52" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="53" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="54" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="55" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="56" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="57" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="58" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="59" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="60" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="61" address="0x00007FFC24D6C30D" symbolname="luaopen_table"/>
<stackStatement index="62" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="63" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="64" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="65" address="0x00007FFC24D3872C" symbolname="luaopen_base"/>
<stackStatement index="66" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="67" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="68" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="69" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="70" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="71" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="72" address="0x00007FFC1AB23CC2" symbolname="AgEnvironment_getToolkitEnvironment"/>
<stackStatement index="73" address="0x00007FFC24D45D6D" symbolname="lua_getstack"/>
<stackStatement index="74" address="0x00007FFC24D6C2B6" symbolname="luaopen_table"/>
<stackStatement index="75" address="0x00007FFC24D46BF4" symbolname="lua_resume"/>
<stackStatement index="76" address="0x00007FFC24D92C49" symbolname="AgThrowProgramError"/>
<stackStatement index="77" address="0x00007FFC24D46C9E" symbolname="lua_resume"/>
<stackStatement index="78" address="0x00007FFC24D336A6" symbolname="lua_pcall"/>
<stackStatement index="79" address="0x00007FF610D30B1F" symbolname="AgLightroomApp_getBuildDate_L"/>
<stackStatement index="80" address="0x00007FF610D2EF7F" symbolname="GetAppInstance"/>
<stackStatement index="81" address="0x00007FFBF324BF44" symbolname="unknown"/>
<stackStatement index="82" address="0x00007FF610BE03A2" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="83" address="0x00007FFC50518F4E" symbolname="BaseThreadInitThunk"/>
<stackStatement index="84" address="0x00007FFC517442DB" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000CD1DFFAFF8"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x000002B46F6279A0"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000002B46F6279A0"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x000000CD1DFFAFC0"/>
<register name="RBP" value="0x0000000000000001"/>
<register name="RIP" value="0x00007FFC09A7BB4A"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFBD32F0000" end="0x00007FFBD5AC4000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFC3AAF0000" end="0x00007FFC3AB18000" path="winmm.dll"/>
<binaryImage start="0x00007FFC4E230000" end="0x00007FFC4E27B000" path="powrprof.dll"/>
<binaryImage start="0x00007FFC4E0F0000" end="0x00007FFC4E103000" path="umpdc.dll"/>
<binaryImage start="0x00007FFC44770000" end="0x00007FFC4479C000" path="D3DSCache.dll"/>
<binaryImage start="0x00007FFC4E540000" end="0x00007FFC4E56D000" path="userenv.dll"/>
<binaryImage start="0x00007FFC49BC0000" end="0x00007FFC49E06000" path="twinapi.appcore.dll"/>
<binaryImage start="0x00007FFBD1FA0000" end="0x00007FFBD32E5000" path="igd12umd64.dll"/>
<binaryImage start="0x00007FFC44D10000" end="0x00007FFC46CD5000" path="igc64.dll"/>
<binaryImage start="0x00007FFC46F60000" end="0x00007FFC4707A000" path="igdgmm64.dll"/>
<binaryImage start="0x00007FFBCE500000" end="0x00007FFBD1F9B000" path="igd12dxva64.dll"/>
<binaryImage start="0x00007FFC3ECF0000" end="0x00007FFC3ED11000" path="igdinfo64.dll"/>
<binaryImage start="0x00007FFC4A720000" end="0x00007FFC4A9CC000" path="d3d11.dll"/>
<binaryImage start="0x00007FFC3FF00000" end="0x00007FFC3FF14000" path="cr_sdk_temp_00413998.tmp"/>
<binaryImage start="0x00007FFC48E70000" end="0x00007FFC48FD0000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFBEFEE0000" end="0x00007FFBF0461000" path="Windows.AI.MachineLearning.dll"/>
<binaryImage start="0x00007FFC099F0000" end="0x00007FFC09BA7000" path="directml.dll"/>
<binaryImage start="0x00007FFC46ED0000" end="0x00007FFC46EFA000" path="cabinet.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

    This topic has been closed for replies.

    5 replies

    S
    sandocap
    Participant
    July 2, 2020

    Quick Update:

    With the latest Windows Insider (Build 20161) Lightroom 3.3 is working for me again.

    G
    gregoryhile
    Participant
    June 27, 2020

    Same thing here. I have posted the issue on the Insider Feedback page and linked to this page ...

    C
    CKXBHK
    Participant
    June 24, 2020

    Same, 

    Windows Insider 20150, 

    Update display driver/ reset performance, Same.

    Z370N-WIFI, (and onboard BT driver fail too)

    peters88929131
    peters88929131
    Inspiring
    June 24, 2020

    Same,

    Windows Insider 20150,

    H
    HimzyTha23
    Participant
    June 23, 2020

    I'm getting the same errors. Photoshop and premier are working fine just lightroom and Lightroom Classic.

      S
      sandocap
      Participant
      June 21, 2020

      Same thing on my machine, I noticed we're running the same Windows build, so adding the relevant part of the crashlog to this thread.  20150 seems like the "Fast" track on the Windows Insider program.

       

      Running the most recent version of Graphics Drivers for the Intel UHD 620.

      Downgrading Lightroom to earlier versions doesn't fix the issue.

       

       

      <crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Lightroom" applicationVersion="3.3" build="20200611-1039-7df19f1" source="Windows-Client">
<time year="2020" month="6" day="22" hour="8" minute="40" second="47" timeoffset="540" timezone="Tokyo Standard Time"/>
<user guid="c0061c53-ffff-ffff-ffff-fffffffff116"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="20150" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16131" machine="Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="1896 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD61C2BB4A">

       

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