Answered
Adobe Lightroom 7.2 - Error initializing Lightroom - Unexpected system exception
Running on Windows 11, encountering an error with opening Adobe Lightroom (through Creative Cloud)
Even on fresh install, still encountering this error, on opening the app:
Here is full error report XML:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.2" build="20240214-0910-27200e9" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="5" hour="9" minute="15" second="57" timeoffset="0" timezone="GMT Daylight Time"/>
<user guid="********-****-*****-****-***********"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="16103" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230615000000.000000-000" driverVersion="31.0.101.4502" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A60&SUBSYS_0A611028&REV_01\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050 Ti Laptop GPU" description="NVIDIA GeForce RTX 3050 Ti Laptop GPU" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_25A0&SUBSYS_0A611028&REV_A1\4&7553D7&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFAEC1353AC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAEC1353AC" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFAB91C27B3" symbolname="_NLG_Return2"/>
<stackStatement index="2" address="0x00007FFAEEB33C56" symbolname="RtlCaptureContext2"/>
<stackStatement index="3" address="0x00007FF6C7405C4C" symbolname="GetAppInstance"/>
<stackStatement index="4" address="0x00007FFA70AD3BE4" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF6C7158EE2" symbolname="AgViewWin32Window::`default constructor closure'"/>
<stackStatement index="6" address="0x00007FFAED1E257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFAEEAEAA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000005B140FE0D0"/>
<register name="RCX" value="0x000001F57A846D00"/>
<register name="RDX" value="0x00007FFAEEA9361F"/>
<register name="RSI" value="0x0000005B140FEED0"/>
<register name="RDI" value="0x0000005B140FD450"/>
<register name="RSP" value="0x0000005B140FC5C0"/>
<register name="RBP" value="0x0000005B140FCCA0"/>
<register name="RIP" value="0x00007FFAEC1353AC"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00007FF6C7060000" end="0x00007FF6C7FEC000" path="adobe\lightroom.exe"/>
<binaryImage start="0x00007FFAEEA90000" end="0x00007FFAEECA6000" path="ntdll.dll"/>
<binaryImage start="0x00007FFAED1D0000" end="0x00007FFAED294000" path="kernel32.dll"/>
<binaryImage start="0x00007FFAEC0D0000" end="0x00007FFAEC477000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFAEE630000" end="0x00007FFAEE9B8000" path="combase.dll"/>
<binaryImage start="0x00007FFAEC480000" end="0x00007FFAEC591000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFAECDF0000" end="0x00007FFAECF05000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFAEC5A0000" end="0x00007FFAEC707000" path="crypt32.dll"/>
<binaryImage start="0x00007FFAE2CD0000" end="0x00007FFAE2E06000" path="winhttp.dll"/>
<binaryImage start="0x00007FFAEC0A0000" end="0x00007FFAEC0C8000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFAEE480000" end="0x00007FFAEE528000" path="sechost.dll"/>
<binaryImage start="0x00007FFAED2A0000" end="0x00007FFAED377000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFAEBF90000" end="0x00007FFAEC02A000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFAEC870000" end="0x00007FFAEC8E1000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFAEC030000" end="0x00007FFAEC09B000" path="wintrust.dll"/>
<binaryImage start="0x00007FFAECB90000" end="0x00007FFAECC37000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFAEDE50000" end="0x00007FFAEDFFE000" path="user32.dll"/>
<binaryImage start="0x00007FFAEC710000" end="0x00007FFAEC736000" path="win32u.dll"/>
<binaryImage start="0x00007FFAECB60000" end="0x00007FFAECB89000" path="gdi32.dll"/>
<binaryImage start="0x00007FFAEBE70000" end="0x00007FFAEBF89000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFAEDC30000" end="0x00007FFAEDCE2000" path="advapi32.dll"/>
<binaryImage start="0x00007FFAEA8E0000" end="0x00007FFAEA90D000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFAED3D0000" end="0x00007FFAEDC2C000" path="shell32.dll"/>
<binaryImage start="0x00007FFAEB120000" end="0x00007FFAEB16C000" path="sspicli.dll"/>
<binaryImage start="0x00007FFAEDCF0000" end="0x00007FFAEDD4E000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFAECC40000" end="0x00007FFAECDE5000" path="ole32.dll"/>
<binaryImage start="0x00007FFAEAED0000" end="0x00007FFAEAF04000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFAE8EC0000" end="0x00007FFAE8EEB000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFAB84B0000" end="0x00007FFAB8635000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFAAF100000" end="0x00007FFAAF246000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFA7E7D0000" end="0x00007FFA7EC11000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFAD36B0000" end="0x00007FFAD375C000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFA70820000" end="0x00007FFA70D8D000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFAED010000" end="0x00007FFAED041000" path="imm32.dll"/>
<binaryImage start="0x00007FFACFD00000" end="0x00007FFACFF93000" path="comctl32.dll"/>
<binaryImage start="0x00007FFAB0D60000" end="0x00007FFAB0DED000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFAAD060000" end="0x00007FFAAD190000" path="adobe\branch_io_toolkit.dll"/>
<binaryImage start="0x00007FFAC8440000" end="0x00007FFAC8934000" path="wininet.dll"/>
<binaryImage start="0x00007FFAB91C0000" end="0x00007FFAB91CC000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFAB0D40000" end="0x00007FFAB0D5D000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFA6EF60000" end="0x00007FFA6F520000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFAE8FA0000" end="0x00007FFAE91D3000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFAEA910000" end="0x00007FFAEA95E000" path="authz.dll"/>
<binaryImage start="0x00007FFADDC90000" end="0x00007FFADDC9A000" path="version.dll"/>
<binaryImage start="0x00007FFAD2CC0000" end="0x00007FFAD2D09000" path="ndfapi.dll"/>
<binaryImage start="0x00007FFAECF10000" end="0x00007FFAED009000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFAEDD50000" end="0x00007FFAEDE43000" path="SHCore.dll"/>
<binaryImage start="0x00007FFAE4080000" end="0x00007FFAE4087000" path="MSVCP140_CODECVT_IDS.dll"/>
<binaryImage start="0x00007FFAC7330000" end="0x00007FFAC7520000" path="urlmon.dll"/>
<binaryImage start="0x00007FFAE8950000" end="0x00007FFAE89FB000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFA96210000" end="0x00007FFA96655000" path="uiautomationcore.dll"/>
<binaryImage start="0x00007FFAE7420000" end="0x00007FFAE7A0E000" path="d2d1.dll"/>
<binaryImage start="0x00007FFACFFA0000" end="0x00007FFAD015A000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFAE7A10000" end="0x00007FFAE7C84000" path="DWrite.dll"/>
<binaryImage start="0x00007FFAE7C90000" end="0x00007FFAE7EE7000" path="d3d11.dll"/>
<binaryImage start="0x00007FFAC7020000" end="0x00007FFAC7048000" path="srvcli.dll"/>
<binaryImage start="0x00007FFAC7070000" end="0x00007FFAC732C000" path="iertutil.dll"/>
<binaryImage start="0x00007FFAEA820000" end="0x00007FFAEA82C000" path="netutils.dll"/>
<binaryImage start="0x00007FFACD6E0000" end="0x00007FFACD6FC000" path="wdi.dll"/>
<binaryImage start="0x00007FFAE8DB0000" end="0x00007FFAE8EA8000" path="dxgi.dll"/>
<binaryImage start="0x00007FFA7E4D0000" end="0x00007FFA7E7C7000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFAEEA40000" end="0x00007FFAEEA48000" path="normaliz.dll"/>
<binaryImage start="0x00007FFAC7050000" end="0x00007FFAC706E000" path="mpr.dll"/>
<binaryImage start="0x00007FFAE4010000" end="0x00007FFAE4032000" path="adobe\zlibwapi.dll"/>
<binaryImage start="0x00007FFAB7C00000" end="0x00007FFAB7CAD000" path="adobe\libssl-1_1-x64.dll"/>
<binaryImage start="0x00007FFA7AE90000" end="0x00007FFA7B156000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FFAEB710000" end="0x00007FFAEB722000" path="msasn1.dll"/>
<binaryImage start="0x00007FFAEC740000" end="0x00007FFAEC7B9000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFAE9CD0000" end="0x00007FFAEA5C9000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFAE9B90000" end="0x00007FFAE9CCE000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFAEAEB0000" end="0x00007FFAEAEC8000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFAEBA70000" end="0x00007FFAEBABE000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFAEC7C0000" end="0x00007FFAEC870000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFAE6900000" end="0x00007FFAE6A01000" path="propsys.dll"/>
<binaryImage start="0x00007FFAEBCE0000" end="0x00007FFAEBD01000" path="profapi.dll"/>
<binaryImage start="0x00007FFAED050000" end="0x00007FFAED1A3000" path="msctf.dll"/>
<binaryImage start="0x00007FFAB5D20000" end="0x00007FFAB5DC4000" path="Windows.FileExplorer.Common.dll"/>
<binaryImage start="0x00007FFAB7B10000" end="0x00007FFAB7BFB000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFAE0940000" end="0x00007FFAE097D000" path="windows.staterepositoryclient.dll"/>
<binaryImage start="0x00007FFAB5AC0000" end="0x00007FFAB5AE8000" path="edputil.dll"/>
<binaryImage start="0x00007FFAB4E70000" end="0x00007FFAB4E9D000" path="cldapi.dll"/>
<binaryImage start="0x00007FFAAC880000" end="0x00007FFAAC895000" path="virtdisk.dll"/>
<binaryImage start="0x00007FFAEB660000" end="0x00007FFAEB6A8000" path="wldp.dll"/>
<binaryImage start="0x00007FFAAA8A0000" end="0x00007FFAAA93D000" path="appresolver.dll"/>
<binaryImage start="0x00007FFAEB450000" end="0x00007FFAEB478000" path="userenv.dll"/>
<binaryImage start="0x00007FFAD1660000" end="0x00007FFAD16C0000" path="Bcp47Langs.dll"/>
<binaryImage start="0x00007FFADFF30000" end="0x00007FFAE0556000" path="OneCoreUAPCommonProxyStub.dll"/>
<binaryImage start="0x00007FFAEB5B0000" end="0x00007FFAEB5CB000" path="cryptsp.dll"/>
<binaryImage start="0x00007FFAEAE10000" end="0x00007FFAEAE45000" path="rsaenh.dll"/>
<binaryImage start="0x00007FFAEB5D0000" end="0x00007FFAEB5DC000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFAEE9C0000" end="0x00007FFAEE9DF000" path="imagehlp.dll"/>
<binaryImage start="0x000001F564CD0000" end="0x000001F564DBF000" path="adobe\WFCore.dll"/>
<binaryImage start="0x000001F5642D0000" end="0x000001F56434D000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x000001F563F80000" end="0x000001F563F9D000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x000001F564350000" end="0x000001F5646BA000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x00007FFAEB3C0000" end="0x00007FFAEB3E6000" path="gpapi.dll"/>
<binaryImage start="0x000001F563FA0000" end="0x000001F563FA5000" path="adobe\WFImaging.dll"/>
<binaryImage start="0x00007FFAE0F70000" end="0x00007FFAE0FA2000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFAE91E0000" end="0x00007FFAE91ED000" path="winnsi.dll"/>
<binaryImage start="0x00007FFAEC900000" end="0x00007FFAEC909000" path="nsi.dll"/>
<binaryImage start="0x00007FFAE8850000" end="0x00007FFAE88E7000" path="apphelp.dll"/>
<binaryImage start="0x00007FFAA6BA0000" end="0x00007FFAA6BBA000" path="NetworkExplorer.dll"/>
<binaryImage start="0x00007FFAEE530000" end="0x00007FFAEE5AD000" path="coml2.dll"/>
<binaryImage start="0x00007FFAE7270000" end="0x00007FFAE7420000" path="windowscodecs.dll"/>
<binaryImage start="0x00007FFAE9220000" end="0x00007FFAE9259000" path="DXCore.dll"/>
<binaryImage start="0x00007FFAE3C30000" end="0x00007FFAE3C7A000" path="directxdatabasehelper.dll"/>
<binaryImage start="0x00007FFAB7CB0000" end="0x00007FFAB7D6E000" path="nvldumdx.dll"/>
<binaryImage start="0x00007FFADDAE0000" end="0x00007FFADDC38000" path="drvstore.dll"/>
<binaryImage start="0x00007FFAEBAE0000" end="0x00007FFAEBB0C000" path="devobj.dll"/>
<binaryImage start="0x00007FFA6BD50000" end="0x00007FFA6DF6E000" path="nvgpucomp64.dll"/>
<binaryImage start="0x00007FFAD44E0000" end="0x00007FFAD4838000" path="NvMessageBus.dll"/>
<binaryImage start="0x00007FFA0EBD0000" end="0x00007FFA12CB3000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFAE92F0000" end="0x00007FFAE9324000" path="winmm.dll"/>
<binaryImage start="0x00007FFAEAC20000" end="0x00007FFAEAC6D000" path="powrprof.dll"/>
<binaryImage start="0x00007FFAEAC00000" end="0x00007FFAEAC13000" path="umpdc.dll"/>
<binaryImage start="0x00007FFAE0C00000" end="0x00007FFAE0C10000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFADC650000" end="0x00007FFADC6D0000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFAD4CB0000" end="0x00007FFAD4CC4000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFAD4D10000" end="0x00007FFAD4E08000" path="fastprox.dll"/>
<binaryImage start="0x00007FFAD3ED0000" end="0x00007FFAD3EED000" path="amsi.dll"/>
<binaryImage start="0x00007FFAD3CB0000" end="0x00007FFAD3D31000" path="MpOAV.dll"/>
<binaryImage start="0x00007FFAEBB10000" end="0x00007FFAEBB1A000" path="dpapi.dll"/>
<binaryImage start="0x00007FFAAF7A0000" end="0x00007FFAAF839000" path="duser.dll"/>
<binaryImage start="0x00007FFAB7FC0000" end="0x00007FFAB7FCE000" path="atlthunk.dll"/>
<binaryImage start="0x00007FFAA96F0000" end="0x00007FFAA97A0000" path="TextShaping.dll"/>
<binaryImage start="0x00007FFAD3D80000" end="0x00007FFAD3ECA000" path="textinputframework.dll"/>
<binaryImage start="0x00007FFAE8560000" end="0x00007FFAE8694000" path="CoreMessaging.dll"/>
<binaryImage start="0x00007FFAE3360000" end="0x00007FFAE36CC000" path="CoreUIComponents.dll"/>
<binaryImage start="0x00007FFAC53E0000" end="0x00007FFAC5401000" path="Windows.Shell.ServiceHostBuilder.dll"/>
<binaryImage start="0x00007FFAE0980000" end="0x00007FFAE0AB5000" path="Windows.System.Launcher.dll"/>
<binaryImage start="0x00007FFAE6C20000" end="0x00007FFAE6CB3000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FFAE0EB0000" end="0x00007FFAE0ECA000" path="windows.staterepositorycore.dll"/>
<binaryImage start="0x00007FFA2B3E0000" end="0x00007FFA2BBB1000" path="ieframe.dll"/>
<binaryImage start="0x00007FFAEAC90000" end="0x00007FFAEAC9C000" path="secur32.dll"/>
<binaryImage start="0x00007FFA89DE0000" end="0x00007FFA89E22000" path="mlang.dll"/>
<binaryImage start="0x00007FFAA35F0000" end="0x00007FFAA3606000" path="pcacli.dll"/>
<binaryImage start="0x00007FFADC8C0000" end="0x00007FFADC8C9000" path="sfc_os.dll"/>
<binaryImage start="0x00007FFAEBB20000" end="0x00007FFAEBC13000" path="ServicingCommon.dll"/>
<binaryImage start="0x00007FFAEE000000" end="0x00007FFAEE474000" path="setupapi.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
</crashreport>
AdChoices