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Arftown
Arftown
Participant
June 10, 2019
Answered

Adobe Lightroom Downloader for Mac - Login Issue

  • June 10, 2019
  • 4 replies
  • 4300 views

Hi,

I downloaded the latest version of the Adobe Lightroom Downloader here: Photo Editor | Online Photoshop Lightroom 

Problem:

The Lightroom Downloader does not start correctly. I get a grey screen where I assume the login screen should show up.

Screenshot:

Any ideas what the issue is? Does the Lightroom Downloader not yet work with Mojave?

Version details:

Adobe Lightroom Downloader: Version 1.0.3-20190517.10172-6927b9e

MacOS Mojave, Version: 10.14.5

Thanks.

Best,

Andreas

    This topic has been closed for replies.
    Correct answer Nikoa

    Hi there,

    I found a way to finaly use the app. I switched the langage of my operating system (Windows) to english (from french) and after a reboot, the login page was available. I tried this because I saw the app was not translated. If your OS is already in English, maybe it's not the solution and it was a total chance.

    Hope it will helps.

    Regards,

    Nicolas

    4 replies

    Nikoa
    NikoaCorrect answer
    Participant
    July 3, 2019

    Hi there,

    I found a way to finaly use the app. I switched the langage of my operating system (Windows) to english (from french) and after a reboot, the login page was available. I tried this because I saw the app was not translated. If your OS is already in English, maybe it's not the solution and it was a total chance.

    Hope it will helps.

    Regards,

    Nicolas

      Arftown
      ArftownAuthor
      Participant
      July 4, 2019

      Hi Nicolas,

      on my Mac switching the language to English has fixed it!! Thanks so much - you are a rockstar! :-)

      Sahil.Chawla : Could you please double check this and provide a fix? Thank you!

      In the meantime: I am using this tool: ‎App Language Chooser im Mac App Store  - you can switch the language for individual programs and it works as well!

      Maybe something like this exists also for Windows?

      Thanks all for your help!

      Best,

      Andreas

        A
        ag53750712
        Participant
        July 4, 2019

        Confirmed as a valid workaround also here!

        Please Sahil.Chawla fix this, thank you!

        A
        ag53750712
        Participant
        June 27, 2019

        I have the same exact problem here on macOs. Please note that many apps had graphic issues when Apple updated Mojave to latest 10.14.5. Probably an update on Lightroom Downloader side is necessary.

        A
        ag53750712
        Participant
        June 27, 2019

        Update:

        I've just tried also on a Windows 10 machine and I have the same problem: a grey empty box. Please help.

        Arftown
        ArftownAuthor
        Participant
        June 29, 2019

        so it seems we have a common problem with the #adobe #lightroom #downloader - #windows and #Mac.

        What is the solution #adobe?

        Thanks,

        best,

        Andreas

        selondon
        Community Expert
        selondonCommunity Expert
        Community Expert
        June 25, 2019

        I seem to remember there was an issue like this with the old Revel cloud downloader (that was very similar)

        I can‘t find the fix but it may have been something like log in via the browser first. May be worth a go?

        selondon
        Community Expert
        selondonCommunity Expert
        Community Expert
        June 25, 2019

        It was this, probably not the same issue:

        *One important log-in note:

          If you encounter a phone number dialog while attempting to log into the downloader do the following.

          Go to www.adobe.com and log into the web site using your Revel ID (Which is an Adobe ID) - upper right corner has a sign in link.

          If you aren't again asked for a phone number at that point click on the "Communication" tab

          Add a phone number there.

          Once you're set up on Adobe.com you can relaunch the Adobe Downloader and log in without the phone number dialog popping up.

        Sahil.Chawla
        Adobe Employee
        Sahil.Chawla
        Adobe Employee
        June 10, 2019

        Hi Andreas,

        That does not seem like a typical experience, let's make it right.


        Could you try removing the Lightroom Downloader, then restart the computer and download a fresh copy from Here , install it again and let us know if it works?

        Regards,
        Sahil

        Arftown
        ArftownAuthor
        Participant
        June 11, 2019

        Hi Sahil,

        thanks for your reply. I did exactly as you suggested - 2 times. Unfortunately no change - still a grey box only. Also the login option via the menu is not usable / inactive.

        Note my mac is a relatively fresh and clean install - also the Adobe cloud login for the other Adobe apps works with no problem.

        Any other things I could try?

        Thanks.

        Best,

        Andreas

        Nikoa
        Nikoa
        Participant
        June 18, 2019

        Hello,

        Same problem for me. I tried with a Mac and a Windows laptop.

        Screenshot on the Windows laptop :

        Regards,

        Nicolas

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