Skip to main content
elegant_rebeld059
Participant
Sep 26, 2026 3:42 PM UTC
Answered

Adobe Lightroom Subscribtion is not showing on mobile

Hi, I have an active Adobe Lightroom 1TB subscription purchased directly through Adobe. My Lightroom Android app is signed into the same Adobe ID, but Premium features such as Masking are still locked. I tried “Restore your purchase,” but it has been stuck on “Restoring purchases. This may take a while” for over an hour. Please help me sync/activate my subscription on Lightroom mobile.

    PeterB217095629Correct answer
    Community Manager
    Sep 28, 2026 4:31 AM UTC

    It looks like there is something wrong with your subscription.  Please access your account info at account.adobe.com and contact Adobe Support directly if it is not clear how to resolve.

    View reply

    1 reply

    Community Manager
    PeterB217095629Community ManagerCorrect answer
    Community Manager
    Sep 28, 2026 4:31 AM UTC

    It looks like there is something wrong with your subscription.  Please access your account info at account.adobe.com and contact Adobe Support directly if it is not clear how to resolve.

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices