Adobe Lightroom Subscription Expired

Forum|Forum|6 years ago
January 7, 2020
2 replies
753 views

Hello my Lightroom mobile subscription tells its expired tried update renew / restore purchased from Lr Mobile apps always error, I already re update the subscription and its active.

Already try log in log out instal reinstal but it still same, can you help me

tanx

This topic has been closed for replies.

Akash Sharma

Legend

Moved to Lightroom mobile community.

greule

Inspiring

Could you try a "Restore Purchases" via the Lr Mobile settings, which can be triggered via the top right 3-dot menu in albums view and when you then tab on the first account-entry.
If you still see the problem try to sign-out from iTunes&App Store via the iOS settings. Just tab the navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out.
Afterwards start the renewal process from within LrMobile again and once prompted add your apple-id and credentials.

Hope this helps. Guido/ Lr Mobile QE

I

ix_andAuthor

Participant

already try it just show like that and just circling arround. Already try to uninstall, install, sign out sign in. And already try using new account it works fine, but i need to use the old account.

tanx

greule

Inspiring

Do you still have the issue. When I look at the server-side all looks good now. Just checked with the adobe-id you are using for this forum - Guido/ Lr Mobile QE

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