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mdeboeck
mdeboeck
Participant
April 29, 2026
Question

Adobe Lightroom System Freeze With Parsec Display Adapter

  • April 29, 2026
  • 2 replies
  • 18 views

System :

  • CPU: Intel Core i9-14900K

  • GPU: NVIDIA GeForce RTX 5070

  • RAM: 64GB DDR5 (2x32GB)

  • Motherboard: Gigabyte Z790 AORUS PRO X WIFI 7 (BIOS Date: May 27, 2025)

  • OS: Windows 11

My system experienced repeated hard freezes (requiring a physical forced reboot) exclusively when using Adobe Lightroom. The crashes occurred regardless of whether GPU acceleration was enabled or disabled, whether studio or game drivers were used, with RAM XMP enabled or not, etc…

The true cause was identified via the Windows Event Viewer. Immediately preceding the critical system shutdown (Event ID 41: Kernel-Power), Windows logged the following driver failure:

The driver \Driver\WUDFd failed to load, Device : Root\Display\0000 Status:: 0xC0000365

This lead me to believe this was an issue arising from Lightroom interacting with display drivers and, indeed, after deleting the parsec (Remote Desktop app) virtual display driver the issue completely disappeared.

    2 replies

    mdeboeck
    mdeboeckAuthor
    Participant
    April 29, 2026

    System :

    • CPU: Intel Core i9-14900K

    • GPU: NVIDIA GeForce RTX 5070

    • RAM: 64GB DDR5 (2x32GB)

    • Motherboard: Gigabyte Z790 AORUS PRO X WIFI 7 (BIOS Date: May 27, 2025)

    • OS: Windows 11

    My system experienced repeated hard freezes (requiring a physical forced reboot) exclusively when using Adobe Lightroom. The crashes occurred regardless of whether GPU acceleration was enabled or disabled, whether studio or game drivers were used, with RAM XMP enabled or not, etc…

    The true cause was identified via the Windows Event Viewer. Immediately preceding the critical system shutdown (Event ID 41: Kernel-Power), Windows logged the following driver failure:

    The driver \Driver\WUDFd failed to load, Device : Root\Display\0000 Status:: 0xC0000365

    This lead me to believe this was an issue arising from Lightroom interacting with display drivers and, indeed, after deleting the parsec (Remote Desktop app) virtual display driver the issue completely disappeared.

    mdeboeck
    mdeboeckAuthor
    Participant
    April 29, 2026

    I swear I clicked on “Report a bug” not “Ask a question”.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    April 30, 2026

    Hey, ​@mdeboeck. Welcome to the Lightroom Classic Community. Your post was moved to questions by our team.

    A system shutdown is almost always related to a broader failure than how Lightroom is interacting with the machine. 

    I’ve had Event 41 on my machine for a variety of reasons, ranging from an under-rated PSU to a failing SSD as recent as two weeks ago. You could try using another GPU or CPU stress-testing software to figure out what is causing the failure. 

     

    The Microsoft community has had a recent conversation pointing to a similar failure: https://learn.microsoft.com/en-us/answers/questions/3981864/eventid-41-kernel-power-error-fix

     

    Let me know how it goes. Thanks!
    Sameer K

    mdeboeck
    mdeboeckAuthor
    Participant
    April 30, 2026

    Hello Sameer,

    The reason I didn’t create it as a question is because I mention the fix in the post. Since removing the parsec virtual display driver fixed the problem permanently it is almost certainly a bug related to how Lightroom interacts with it. Not to mention I have never had a system freeze using any other software ever on this device. Only with Lightroom.

    Thanks

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