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rdwilson65
Participant
July 15, 2019
Answered

Adobe SUCKS NOW

  • July 15, 2019
  • 2 replies
  • 667 views

How do you get a real person on the phone to discuss their screw up? I got an email telling me I was using non-authentic adobe software and a number to call them, After calling and providing proof of purchase from their own site via their emails they fixed the issue. This was for a Photoshop CS suite. I had my Lightroom come up as non-authentic as well, however they still have not addressed and fixed this issue and closed the case. I will NEVER go to a subscription service. I want access to my Lightroom back. I just want to find out how to get someone on the phone, or chat, or a valid email since they all come back as non-monitored emails.

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    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi there,

    We're sorry for a bad experience with support. However, Creative Suite is a really old Adobe product and there is no support available for it over the phone or chat because it is no longer being develop. Please look here for more information: List of Adobe products that have been discontinued or are no longer supported

    We're here to help, would you mind telling us some more details abut the issue you're facing with Adobe Products?
    Screenshots of the error screen would be really helpful for us to troubleshoot further.

    You may also ​Solution 3 ​on this article and let us know if it helps: Warning: "Adobe Genuine Software Validation Failure..." in Windows

    Regards,
    Sahil

    2 replies

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    July 15, 2019

    Hi there,

    We're sorry for a bad experience with support. However, Creative Suite is a really old Adobe product and there is no support available for it over the phone or chat because it is no longer being develop. Please look here for more information: List of Adobe products that have been discontinued or are no longer supported

    We're here to help, would you mind telling us some more details abut the issue you're facing with Adobe Products?
    Screenshots of the error screen would be really helpful for us to troubleshoot further.

    You may also ​Solution 3 ​on this article and let us know if it helps: Warning: "Adobe Genuine Software Validation Failure..." in Windows

    Regards,
    Sahil

    99jon
    99jon
    Legend
    July 15, 2019

    Adobe normally allows a 40 day grace period. See if this FAQ helps:

    https://www.adobe.com/genuine.html

    You can access chat from this link under individual

    https://helpx.adobe.com/support.html

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