Adobe won't let me cancel membership!

Question

This is very frustrating. I have attempted to cancel my adobe plan multiple times but keep getting this error:

I have clicked 'Customer Support' but nothing happens! So I tried the forum. I typed in my message and then decided to change the Conversation Type from Discussion to Bug at which point my message content was cleared so I had to enter it again. I am afraid to click 'Post' in case I get another unexpected result 😞

Sameer K · Answer

Hi there,

Thanks for reaching out. We're sorry for the trouble with managing your account.

I have reviewed your profile & the subscription for Lightroom is active.

This is a user-to-user forum. You can unsubscribe to Adobe Lightroom from this page: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You can clear caches & history in your browser & open an incognito/private window and let us know if this works.

If you need help with this, you can reach us. Here are links through which you can contact our team via live chat or call for an account or payment-related issue.

https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

Thanks!

Sameer K

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