After an update on July 2026 ...the video is skipped during import...this was never happened before..what's going on ?

Forum|Forum|27 days ago
July 9, 2026
2 replies
21 views

After an update on July 2026 LR mobile...the video is skipped during import...this was never happened before, this isn't happening with the photos although but with the videos. Can't import video after an update

Claire H.

Community Manager

Hi @Niel, I'm just checking in to see if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

C

Charlie.com

Community Manager

@Niel

Hi, I just successfully imported a video from my camera roll, using the Lightroom iOS mobile app.

Can you clarify which platform you are using, Android or iOS? And you are importing from the camera roll, or attached storage?

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