After another installation, there is a problem with synchronization.

Forum|Forum|2 years ago
November 14, 2023
2 replies
268 views

After installing Lightroom pchotoshop on a computer with Windows 10 and a laptop with Windows 11, after synchronization, a blue circle and the message "synchronizing 3 files" have been spinning for a few days. Online help did not help. The browser version does not see the problem and does not synchronize. I don't have any files in Creative Cloud (???). Logging out doesn't help. After displaying a preview of the attempted synchronization of 3 files, a window opens with an album containing over 100 photos. I have 500 GB of cloud space and about 18,000 photos.

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selondon

Community Expert

Have you tried logging into http://lightroom.adobe.com/ and checking the possible sync issues tab on the left?

P.F Weddings

Participant

im having the same issue, with just one syncing, its not there , and i have no sync issues showing on the web version

Jim Wilde

Community Expert

Have you looked in the Deleted album to see if there's one file in there which shows the blue spinning sync icon? If there is, permanently deleting it should clear that syncing status.

K

krystynagdyniaAuthor

Participating Frequently

How can I even solve my problem? The support guy asked for access to my computer. I don't agree to this. It's been three weeks now and the 3 photos are still synchronizing.

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