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Participant
May 24, 2022
Question

After resetting the mobile device, restored the Lightroom app (Android), but 170 out of 340 photos

  • May 24, 2022
  • 1 reply
  • 118 views
  1. Selamlar mobil aygıtimi sıfırladım Lightroom uygulamasını geri yükledim ama 340 fotoğraftan sadece 170 adet geri geldi ne yapabilirim?
  2. Greetings, I reset my mobile device, I restored the Lightroom app, but only 170 out of 340 photos came back, what can I do?

 

 

 

 

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1 reply

Ranjisha Sengupta
Legend
May 24, 2022

Hi there,

 

Sorry to hear that images are missing from your Lightroom App after resetting the device. We're here to help.

Which version of Lightroom Mobile are you using? Did you have your images backed up? Were all the photos synced to the cloud?

Please re-login to the Account with the same userId that you used before resetting and see if you can locate the images? Were the images taken with the Lightroom Mobile in-app camera?

 

If you have synced the files with the clouds, you can locate the images at lightroom.adobe.com

 

You can also check this article for a better overview: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lost-files-and-or-presets-after-uninstalling-reinstalling-app/td-p/12962474.

 

Let us know if this helps.

 

Regards.

Ranjisha