After the update, my user presets disappeared. Is there any way to get them back?

Forum|Forum|28 days ago
August 12, 2026
3 replies
46 views

Correct answer Divine_friends3aeb

Hi, thank you for the advice. After posting my question, the presets appeared after about a month. In any case, thank you very much!

D

Divine_friends3aebAuthorCorrect answer

Participant

Hi, thank you for the advice. After posting my question, the presets appeared after about a month. In any case, thank you very much!

Claire H.

Community Manager

Hi @Divine_friends3aeb, I'm just checking in to see if you are still running into this issue? If so, have you had a chance to try these basic troubleshooting steps in this article: https://adobe.ly/48dzRau? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

Sameer K

Community Manager

Hey, @Divine_friends3aeb. Welcome to the Lightroom Community. I'll help you figure this out. You have an active subscription.

What specific device and version of Lightroom are you working on?

Please log in to Lightroom Web (https://adobe.ly/4q8fpyQ) & check whether everything is synced to the cloud and whether the presets are available and running fine.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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