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August 7, 2026
Question

After using Remove tool for AI removal once or twice it freezes lightroom so I can't click anything and has a select remove to get started blue box. Nothing works. Have to restart again and again.

  • August 7, 2026
  • 1 reply
  • 9 views

After using Remove tool for AI removal once or twice it freezes lightroom so I can't click anything and has a select remove to get started blue box. Nothing works. Have to restart again and again. 

I open up lightroom, remove one item or maybe a few at times, then it freezes and I’m unable to click anything and unable to get back to the remove tool. It just shows the select remove to get started box. I have a project to get to a client tonight so this is very frustrating that I have to re-open lightroom again and again. 

I updated to the latest version and it still gives me this issue. Also the yellow AI updating is not working at all. 

 

 

    1 reply

    Claire H.
    Community Manager
    Community Manager
    August 11, 2026

    Hi ​@Travis376267724pb5 , Welcome to the Lightroom Community forum! To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to reproduce it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH