ai denoise does not work because original raw cant be downloaded

Question

hello! i tried to denoise an older foto of mine. ai denoise does not work. lightroom says: ai denoise does not work because the original foto cant be downloaded. so only the reduced smart watch file is availabel and ai denoise works with the original raw. why lightroom has this error? i can download the original file from the adobe website but i cant re import it in lightroom as lightroom says this file already exists.. can someone help me?

Sameer K · Answer

Hey, @Castiel35389561kku1. Welcome to the Lightroom Community. I'll help you figure this out.

In Lightroom, open any image & check the 'i' Info panel to find the current sync status.

As a test, add these images to an album and right-click on the album to store them offline. Check if export works with the offline album.

Let me know how it goes.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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