AI Denoise not working due to incompatible photo format. Works on mobile version.

Hello! Ever since I changed phones, I’m no longer able to use the AI Denoise tool in the desktop version of the app. The legend calls out a non compatible photo format; However, the denoise option is available on the mobile version of lightroom. 

With that being said, denoise done on my phone does not sync with the desktop version, while all other settings do. This makes it unnecessarily complicated as I have to export out of my phone instead of doing the work directly on my desktop if I want to use images with Ai Denoise.

I’ve tried a few steps, such as deleting the contents of the modelzoo folder, reinstall lightroom, and update video drivers with no positive effect. 

I’ve checked settings for my camera on the phone as well as within lightroom, but have found nothing that would directly affect AI Tools. 

Is there anything else I can do? This didn’t use to be so complicated as the feature worked directly out of the box in the past.