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Stellan33464538e7u6
Participant
Oct 9, 2025 5:20 AM UTC
Answered

AI generative fill remove tool suddenly not working

As sated in title, when i use the ai generative remove tool in lightroom cc, it just stuck at 100% popup window and just lag and not responding...

    Claire H.
    Claire H.Correct answer
    Community Manager
    Oct 16, 2025 10:08 PM UTC

    Hi @Stellan33464538e7u6, thank you for the update and system information. Since the Generative Remove tool works on a mobile hotspot but not on your regular Wi-Fi, the issue may be caused by a network restriction or a firewall blocking Lightroom’s access to Adobe’s cloud services. Let's try a few things:

    1. Check your firewall or antivirus settings and ensure Lightroom has full internet access.

    2. Switch your DNS to a public DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) to avoid ISP-level filtering.

    3. Try the tool in Lightroom Web to see if it behaves differently. Let us know how that goes!

    4. Make sure your GPU drivers are up-to-date.

    5. Disable GPU acceleration in Lightroom’s preferences and test again.

    Please let us know if any of these solutions help or if the issue persists. Thanks! ^CH

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    4 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Oct 9, 2025 11:38 AM UTC

    Hey, @Stellan33464538e7u6. Welcome to the Lightroom Community. I'll help you figure this out. Please share the system info from Lightroom from Help > System info > Copy and paste into a text document > Upload and attach here.

     

    Have you recently updated Lightroom or the Windows OS? Try using Lightroom Web (https://adobe.ly/40Dz11t) temporarily to check if the remove tool works as expected. Some other features won't be available on Lightroom Web. 

     

    Let me know how it goes. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

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      Stellan33464538e7u6Author
      Participant
      Oct 9, 2025 3:55 PM UTC

      Hi thanks for the reply! Actually it should be Adobe Lightroom (cloud version) as I realize there's no more lightroom cc.

      I did try to switch to using my mobile hotspot, and the ai generative removal tool just work!

       

      My lightroom is already updated to latest version, not say recently like a few months ago version 8 i guess. Have not tried web version but will give a go later.

       

      Here is the attach system info for your reference, many thanks!

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      Claire H.
      Community Manager
      Claire H.Community ManagerCorrect answer
      Community Manager
      Oct 16, 2025 10:08 PM UTC

      Hi @Stellan33464538e7u6, thank you for the update and system information. Since the Generative Remove tool works on a mobile hotspot but not on your regular Wi-Fi, the issue may be caused by a network restriction or a firewall blocking Lightroom’s access to Adobe’s cloud services. Let's try a few things:

      1. Check your firewall or antivirus settings and ensure Lightroom has full internet access.

      2. Switch your DNS to a public DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) to avoid ISP-level filtering.

      3. Try the tool in Lightroom Web to see if it behaves differently. Let us know how that goes!

      4. Make sure your GPU drivers are up-to-date.

      5. Disable GPU acceleration in Lightroom’s preferences and test again.

      Please let us know if any of these solutions help or if the issue persists. Thanks! ^CH

      Translate
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