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A
austin_2542
Participant
May 20, 2025
Question

ai remove crashes and deletes your projects

  • May 20, 2025
  • 1 reply
  • 125 views

love it when using ai remove and it crashes my entire computer and deletes the projects that ive been working for hours on. thanks adobe!

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
May 20, 2025

Hey @austin_2542! Welcome to the community, and I’m really sorry to hear you’re running into trouble with Lightroom.

Could you tell me a bit more about what’s going on? Which version of Lightroom are you using? Does the issue pop up every time you use the Remove tool, or just occasionally? Do you see any error messages, or does it just freeze or crash?

 

If you can, it’d be super helpful to take a look at your System Info. You’ll find it in Lightroom under Help > System Info. Just copy that into a text file and attach it here, or feel free to share it through Google Drive, WeTransfer, or whatever works best for you.

Thanks a bunch!
Alek

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