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Jessica_Leahy6334
Participant
Aug 5, 2025 4:31 PM UTC
Answered

Album retrieval

help, 

I am trying to retrieve an album that was taking by a professional photographer )I have the permisssons to view/retrieve) but the album has only 1 photo and there should be over 100. 

any assistance is appreciated 

Sameer K
Sameer KCorrect answer
Community Manager
Aug 12, 2025 12:12 PM UTC

Hey, @Jessica_Leahy6334. I'll clarify this. Currently, the option to set a timer or restrict downloads after a period of time isn't available. The album author/owner can always go to the settings for each of their shared albums to allow or stop JPEG downloads at any time. 

 

I hope this helps.
Sameer K
(Type '@' and type my name to mention me when you reply)

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3 replies

Community Manager
AlekeCommunity Manager
Community Manager
Aug 5, 2025 5:03 PM UTC

Hi @Jessica_Leahy6334, welcome to the community!

If I understood correctly, it sounds like you might need to reach out to the photographer who created the album. It’s possible they accidentally uploaded just one photo instead of the full set of 100.

Hope that helps!

Alek

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Jessica_Leahy6334Author
Participant
Aug 8, 2025 3:32 AM UTC
Do albums have a download timeframe?
Sent from my iPhone
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Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
Aug 12, 2025 12:12 PM UTC

Hey, @Jessica_Leahy6334. I'll clarify this. Currently, the option to set a timer or restrict downloads after a period of time isn't available. The album author/owner can always go to the settings for each of their shared albums to allow or stop JPEG downloads at any time. 

 

I hope this helps.
Sameer K
(Type '@' and type my name to mention me when you reply)

Translate
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